Senior Product Manager, Digital Software

Role Description

The Senior Product Manager - Digital Software will lead product strategy and development for Mastery and Certifications, including learning management and credentialing capabilities. This role is responsible for product strategy, roadmaps, prioritization, packaging, and performance, with a focus on client needs and approved business objectives.

The role requires knowledge of learning, assessment, and credentialing products and the ability to use client feedback, market insights, and product data to inform decisions. The Senior Product Manager will also contribute product expertise to the company’s broader AI and software strategy under the direction of the VP of Product.

This role collaborates with Engineering, Design, Marketing, Sales, Client Success, Support, technology partners, and leadership to lead cross-functional initiatives and advance product priorities within delegated authority and applicable company policies and processes.

Compensation: The compensation range for this position is between $125k-$170k in the US and £95k-£150k in the UK depending on location and experience.

Responsibilities

• Develop, maintain, and communicate product strategy for the Mastery and Certifications portfolio.
• Develop and maintain product roadmaps that establish priorities, investments, dependencies, trade-offs, and expected outcomes.
• Lead product decisions related to features, packaging, service tiers, add-ons, upgrade paths, licensing models, and the end-to-end experience.
• Monitor competitive and market developments to inform product positioning, differentiation, and investment priorities.
• Manage product lifecycle activities, including supported versions, product changes and deprecations, data migration considerations, and client transitions.
• Partner with relevant stakeholders to evaluate product risks, dependencies, resource requirements, and potential client or business impacts.
• Develop and maintain working knowledge of the learning lifecycle.
• Lead product strategy for assessment and certification capabilities.
• Lead product strategy for the credential lifecycle.
• Maintain working knowledge of relevant eLearning interoperability standards and industry specifications.
• Partner with Engineering, Design, Legal, Compliance, Accessibility, and other relevant stakeholders.
• Lead product strategy for reporting and learning analytics.
• Develop product strategies and priorities that support approved client and business objectives.
• Develop business cases and product investment recommendations.
• Maintain an understanding of client monetization models.
• Partner with Marketing, Sales, Client Success, Support, and other stakeholders on product positioning.
• Provide product input into pricing and packaging decisions.
• Identify and evaluate client needs, market opportunities, and potential product enhancements.
• Lead client discovery, product validation, prototyping, and experimentation activities.
• Define and prioritize initial product scope and establish measurable success criteria.
• Balance client value, product quality, technical feasibility, resources, risks, timing, and business objectives.
• Coordinate product launches and post-launch evaluation.
• Establish and communicate the strategic direction, differentiation, and investment priorities.
• Contribute product expertise and client and market insights to the company's broader AI strategy.
• Evaluate opportunities to apply AI and other emerging technologies.
• Translate approved company and portfolio strategies into actionable product plans.
• Communicate relevant client, market, and product insights.
• Establish product and business KPIs aligned with company objectives.
• Partner with relevant teams to support appropriate product instrumentation.
• Monitor relevant product and client metrics.
• Communicate product performance, key insights, risks, and recommendations.
• Engage with course creators, training providers, and other stakeholders.
• Consider the needs of both product purchasers and learners.
• Incorporate client and learner feedback into product strategy.
• Monitor relevant developments in the eLearning industry.
• Develop and maintain productive working relationships with external stakeholders.
• Participate in appropriate industry events and external forums.
• Lead cross-functional product initiatives.
• Facilitate alignment among stakeholders.
• Communicate product strategy, priorities, decisions, and changes.
• Build effective working relationships across functions.
• Share product knowledge and mentor colleagues.
• Perform other related duties as assigned.

Qualifications

• Significant professional experience in product management.
• Professional experience with learning management systems or comparable software products.
• Working knowledge of learning assessment and credentialing concepts.
• Familiarity with relevant eLearning interoperability standards.
• Working knowledge of accessibility considerations for digital learning products.
• Experience contributing to product or business outcomes.
• Experience defining, monitoring, and interpreting product and business KPIs.
• Demonstrated experience contributing to the development and launch of new products.
• Demonstrated ability to gather, evaluate, and incorporate client feedback.
• Ability to understand and discuss technical concepts.
• Experience leading or significantly contributing to cross-functional initiatives.
• Demonstrated ability to communicate product strategy clearly.
• Experience engaging with relevant communities to gather insights.

Preferred Qualifications

• Experience with WordPress and its associated ecosystem.
• Experience supporting associations or organizations with certification requirements.
• Experience working with corporate learning and development clients.
• Background or professional experience in instructional design or related field.
• Experience with digital credentials and verification technologies.
• Experience developing or managing AI-enabled product capabilities.
• Experience with entrepreneurship or product ventures.
• Experience working within a multi-product or portfolio organization.
• Familiarity with open-source software communities.
• Experience working with distributed or cross-functional teams.

Physical Demands & Work Environment

• Ability to communicate effectively and exchange information with others.
• Regular use of a computer, keyboard, and other standard office equipment.
• May be required to remain in a stationary position for extended periods.
• Position may be performed in a climate-controlled office or remote work environment.
• Managing multiple priorities and meeting time-sensitive deliverables.
• Occasional movement of office materials or equipment weighing up to 15 pounds.

Disclaimer

This job description is intended to provide a general overview of the position and its primary responsibilities, qualifications, and expectations. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or requirements. Responsibilities may be modified, expanded, or reassigned as business needs and organizational priorities evolve.

Nothing in this job description creates or implies an employment contract or guarantee of employment for any specific period. Where applicable, employment remains at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without notice or cause, subject to applicable law.

The Company reserves the right to update this job description as appropriate to reflect changes in the position, business needs, or applicable requirements.