Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Michelle McBroom - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Answer incoming calls promptly and professionally, directing them to the appropriate team member or department. 
• Greet clients and visitors warmly, providing a positive first impression.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Perform general service tasks as assigned, such as data entry, filing, and document preparation. 
• Run errands as needed to support office operations.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Professional demeanor and strong interpersonal skills. 
• Proficiency in basic office software (e.g., Microsoft Office Suite).