Business Sales Manager

Business Sales Manager Position Summary: The Business Sales Manager is responsible for leading CLtel’s business revenue growth through a combination of direct sales leadership, account management oversight, and go- to-market execution. This role serves as a player-coach, driving new customer acquisition while developing and supporting a high-performing sales and account services team. The position oversees all business customer relationships, ensuring delivery of tailored telecommunications solutions—including Voice, Data, Internet, and Hosted PBX—to small and medium-sized businesses. The Manager is accountable for achieving sales targets, improving customer retention, driving new customer acquisitions, and strengthening CLtel’s position as the preferred local provider. Key Responsibilities: Develop and execute sales strategies aligned with company growth objectives Own and drive business revenue targets across SMB and enterprise segments Maintain a personal sales pipeline and close key strategic opportunities Monitor performance metrics and adjust tactics to improve conversion and growth Drive consistent new customer acquisition while ensuring alignment with long-term customer value and fit Lead, coach, and develop the Sales and Business Account Executives, setting clear expectations and fostering a culture of accountability and performance Partner with marketing and operations to refine product positioning, drive adoption of bundled solutions, and identify new market opportunities Customer & Relationship Management Oversee key business relationships to ensure high levels of satisfaction and retention Support the team in managing the full customer lifecycle—from acquisition through renewal and upsells Engage directly with high-value or at-risk accounts as needed Ensure consistent follow-up, service quality, and proactive communication Oversee pipeline management, forecasting, and reporting accuracy Ensure effective use of CRM tools and disciplined sales processes Track key metrics (pipeline health, win rates, churn, ARPU growth) Continuously improve sales processes and customer experience Ensure alignment with operations and service delivery teams so that commitments made in the sales process are consistently met Culture & Community Leadership Ensure the team delivers a high-touch, relationship-driven experience consistent with CLtel’s local presence Represent CLtel in the community, building trust and long-term relationships with local businesses and stakeholders Balance growth objectives with long-term customer relationships, reputation, and community impact Knowledge, Skills, and Abilities: Strong leadership and coaching capability with the ability to motivate and develop a team Proven ability to drive revenue growth and manage a sales pipeline Deep understanding of solution-based selling in telecommunications or technology Excellent communication, negotiation, and presentation skills Demonstrated ability to prioritize long-term customer value over short-term wins Ability to balance strategic thinking with hands‑on execution High level of accountability, organization, and attention to detail Proficiency with CRM systems and Microsoft Office applications Valid driver’s license required for customer visits Education and Experience: 5–10+ years of sales experience, preferably in telecommunications or technology Prior leadership or team management experience strongly preferred Demonstrated success in selling to small and medium-sized businesses Physical and Environmental Requirements: Physical Requirements: The employee must be physically able to regularly sit and work at a computer; reach above shoulder heights, lift as required to file documents or store materials throughout the workday, and may require lifting up to 25 pounds. Workplace Environment: The usual indoor environment is in a temperature-controlled space, generally subject to some noise level associated with customer transactions, telephone conversations, and interaction between employees, customers, and suppliers. * All CL Tel job descriptions are to be used as general guidelines for each job and are subject to periodic review and change as warranted. * 5-7-26 #J-18808-Ljbffr