Senior Digital Program Manager

To drive the digital engagement strategy for Customer Success, the full-time Senior Digital Program Manager will own the Gainsight platform, design and launch automated customer journeys, and analyze engagement metrics, all while working remotely. Key Responsibilities Own the strategy, roadmap, and calendar for Customer Success digital programs across the customer lifecycle Design and build automated journeys in Gainsight, including email campaigns and in-app messaging Track customer engagement and identify gaps, proposing prioritized programs to enhance customer outreach Required Qualifications 4-6+ years in Customer Success Operations or lifecycle programs, with 3-5 years of hands-on Gainsight experience Proven ability to design, build, and manage Journey Orchestrator programs and email campaigns Strong understanding of the Gainsight data model and experience with Snowflake-to-Gainsight data ingestion Experience using data to identify engagement gaps and develop actionable programs Ability to work independently and manage competing priorities effectively