Medical Customer Service Representative - Charlotte, NC (Onsite)

About the Role:â¯

The Medical Customer Service Representative is responsible for supporting customers with account-related questions, billing payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Medical Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title: â Medical C ustomer Service Representativeâ
Location: âOnsiteâ – â 4135 South Stream Boulevard, Charlotte, NC 28217â
Start Date: August 10th 2026
Schedule: â 8am - 5pm or 11am - 8pm Eastern Time Zone, Monday – Friday
Compensation: â $16 - $18/hour base + performance incentivesâ + $2/hr shift differential when applicable

Key Responsibilities:â¯

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications:â¯

• High School Diploma or GED
• Minimum of 1 year of experience in a Call Center environment
• Experience working in a fast-paced, performance-driven environment
• Strong computer skills, including the ability to navigate multiple systems (Outlook, Word, Excel or similar tools)
• Ability to communicate clearly and professionally, including handling account-related conversations
• Demonstrated reliability and consistent work history with a track record of meeting expectations

Preferredâ¯Qualifications:â¯

• ââExperience with billing, payments, or account resolution
• âExperience meeting or exceeding performance metrics
• âExperience handling escalated customer interactions
• âExposure to healthcare, insurance, or financial services environmentsâ

About Us:â¯

Meduitâ¯is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onâ¯optimizingâ¯payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented.â¯Learn more at .â¯

Employment eligibility:  

• Candidates must be legally authorized to work in the United States at the time of hire
• The company does not provide employment visa sponsorship for this position
• As a condition of employment, a pre-employment background check will be conducted

What We Offer:  

• Comprehensive paid training 
• Medical, dental, and vision insurance 
• HSA and FSA available 
• 401(k) with company match 
• Paid Wellness Time and Holidays 
• Employer paid life insurance and long-term disability 
• Internal growth opportunities 

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

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