Sr. Product Manager

Sr. Product Manager Compensation: $200– $290K + Equity Location: San Carlos, CA Responsibilities Own customer outcomes for core product areas such as voice agent behavior, onboarding, testing, and AI-driven automation. Define strategy, roadmap, and success metrics based on real customer pain, adoption, and business impact. Develop deep customer understanding by spending time with users, reviewing call transcripts, joining onboarding and support sessions, and directly engaging with customers to uncover unmet needs and failure points. Author clear, outcome-driven PRDs that define the customer problem, requirements, end-to-end user journey, and proposed solution concepts. Use these documents to align engineering, design, and stakeholders with scope, tradeoffs, and success criteria before execution. Incorporate competitive and market insights into product strategy and prioritization, ensuring clear differentiation and informed tradeoffs. Partner closely with engineering to design scalable solutions, while continuously evaluating tradeoffs through the lens of customer value, time to impact, and long-term platform health. Work cross-functionally with Sales, CX, and Customer Success to understand buying signals, objections, rollout blockers, and expansion drivers, and reflect those insights in product priorities. Partner closely with design to shape end-to-end user experiences, including early problem framing and low-fidelity sketches to explore and align on solutions before execution. Drive cross-functional execution by planning, sequencing, and tracking product initiatives to ensure timely delivery, clear ownership, and alignment across engineering, design, and stakeholders. Validate solutions with customers early and often, using prototypes, betas, and rapid iterations to ensure we are solving the right problems before scaling investments. Establish product rituals that keep the organization customer-focused, including roadmap planning grounded in customer evidence, prioritization frameworks tied to impact, and clear communication of tradeoffs and decisions. Qualifications 5+ years of product management experience, ideally building B2B, product-led growth (PLG) products. Comfortable in high-velocity startup environments and energized by ambiguity, fast iteration, and ownership. Customer-obsessed — you regularly talk to users, review real usage (e.g. calls, sessions, workflows), and turn feedback into action. Strong cross-functional collaborator, working closely with engineering, design, sales, and other partners to drive outcomes. Founder-level ownership and bias toward action, taking responsibility for outcomes end to end and driving work forward with urgency and accountability. Highly organized and execution-oriented, able to create clarity, prioritize effectively, and keep things moving in messy, evolving spaces. Experience working on AI products is a plus, with voice AI experience a strong advantage. #J-18808-Ljbffr Open Systems Technologies