Mobile Device Management Admin

Job Description

Job Description

We are looking for a Mobile Device Admin to support and enhance the client’s enterprise mobile device environment. This role will be responsible for engineering, administering, and supporting mobile device management solutions across company-owned iPhones, iPads, and rugged Android handheld devices utilized throughout manufacturing and distribution operations.

Key Responsibilities:

·      Administer and support Microsoft Intune for iOS/iPadOS and Android devices.

·      Troubleshoot and resolve escalated mobile device, enrollment, compliance, application, and connectivity issues.

·      Manage Apple Business Manager, Android Enterprise, device policies, compliance settings, and security configurations.

·      Deploy and maintain mobile applications, including public, private, and line-of-business apps.

·      Test and coordinate mobile OS upgrades, application releases, and staged deployments.

·      Configure and support rugged Android handheld scanners and mobile hardware.

·      Monitor device inventory, compliance, licensing, and remediation activities.

·      Coordinate with vendors and application teams on support, testing, releases, and renewals.

·      Maintain Apple certificates/tokens (APNs, ADE, Apps & Books) and ServiceNow change records.

Core Qualifications:

·      5+ years of Mobile Device Management (MDM) experience.

·      3+ years administering Microsoft Intune supporting iOS/iPadOS and Android devices.

·      Strong knowledge of Apple Business Manager, including ADE, Apps & Books (VPP), supervised devices, and kiosk deployments.

·      Experience with Android Enterprise and rugged handheld devices.

·      Experience with mobile application deployment, MAM, app configuration policies, and Managed Google Play.

·      Knowledge of Entra ID, Conditional Access, certificate-based Wi-Fi, and mobile SSO.

·      Experience using PowerShell and/or Microsoft Graph for reporting and automation.

·      Experience with ServiceNow and ITIL-based change management.

·      Strong troubleshooting, documentation, communication, and vendor management skills.

·      Ability to work independently in a fast-paced enterprise environment.

Preferred Qualifications:

·      Experience supporting mobile solutions in manufacturing, warehouse, distribution, or industrial environments.

·      Experience with Zebra technologies.

·      Microsoft MD-102 certification.

·      Apple Deployment and Management certification.

·      Zebra certification(s).

·      ITIL 4 Foundation certification.

·      Bachelor's degree in Information Systems, Computer Science, or a related field (or equivalent work experience).