Service Manager - Flamingo

Company DescriptionWho We AreAIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.Job DescriptionWe are hiring an Apartment Maintenance Manager for our apartment community in Miami, FL.Service/Maintenance Managers make our apartment communities a great place to live. We take pride in the appearance and maintenance of our communities, and our residents tell us this is one of the most important reasons they choose to call us home. AIR Communitiesuses industry leading technology for a modern approach to maintenance so our Maintenance Teams can help as many residents as possible each day. Whether you are turning an apartment to create the perfect move-in experience for new residents or resolving service requests to ensure that our current residents feel at home, every day is filled with new challenges.What We OfferAIR offers attractive compensation packages that reward performance including:Base Pay of $105,000k-$115,000k + 15% target bonus opportunity. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job.Quarterly Customer Service Satisfaction Bonuses. Service Managers who excel at consistently providing positive resident experiences can earn up to $250.00 per month.An Apartment Discount Benefit option is available to live on-site at the community you are working.Additional Benefits listed below. What You Will DoLead and develop a team of 10+ direct reportsProvide exemplary service to residents and team membersManage all aspects of property maintenance which includes vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requestsCommunicate property maintenance and capital needs to management and ensure maintenance and capital needs are addressedEnsure property follows / in compliance with AIR operating procedures/guidelines, regulations, and other compliance matters including those related to Environmental Health & SafetyManage budget efficiently to maximize return on investment while maintaining highest level of quality and customer serviceQualificationsWhat You HaveAt least 3 years of experience with technical maintenance and facilities management in the property management industry.1-3 years of experience leading a team of people in customer service and asset maintenanceA reliable mode of transportationAbility to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)Comfort with physical activity as you must be able and willing to move heavy equipment and machineryAbility to read, write, and speak EnglishWho You ArePassionate about team buildingStrong with mechanical aptitudeSolution-focusedPracticalMotivatedCustomer service orientedHighly organizedGreat trouble-shooterExpert on attention to detailAdditional InformationBenefitsPaid time off including vacation, sick time, and 14 holidays.Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.An Apartment Benefit option is available to live on-site at the community you are working401(k) plan with up to 6% employer match.Paid parental leave of up to 16 weeks.Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.15 hours of paid time annually for community service.Commuter benefits and pet insurance.Consumer discounts on various products and services.Opportunities for ongoing professional development, leadership training, and career growth.What You Need to KnowApplication Deadline: The initial deadline for applications is 9/2/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening thatexcludes marijuana testing, employment verification & criminal background check.AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.SummaryType: Full-timeFunction: EngineeringExperience level: Mid-Senior LevelIndustry: Real Estate