Financial Counselor

Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders.

Why Join Us?


We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.

Job Description:

Job Title: Financial Counselor
Department: Revenue Cycle Management
Location: Carolina Oncology Specialists Randolph Road Charlotte, NC
Reports To: Precertification/Authorization Manager


Position Summary


The Financial Counselor is responsible for guiding patients through the financial aspects of their oncology care, including insurance coverage, out-of-pocket costs, and payment options. This role provides compassionate, patient-centered support while ensuring accurate financial counseling, timely collections, and compliance with regulatory and payer requirements.


Key Responsibilities

• Provide financial counseling to patients regarding insurance benefits, coverage limitations, and estimated out-of-pocket costs for oncology services
  
  

• Verify insurance eligibility and benefits, including Medicare, Medicaid, and commercial plans
  
  

• Educate patients on financial responsibility, available payment options, and organization policies
  
  

• Access and enroll eligible patients into available financial assistance programs cand foundation grants
  
  

• Manage and track claim submission to assistance programs for applicable services rendered
  
  

• Obtain necessary financial agreements and upfront payments according to organization policies
  
  

• Collaborate with clinical, scheduling, and billing teams to ensure timely and accurate financial clearance prior to services
  
  

• Serve as a liaison between patients, insurance companies, and external assistance organizations
  
  

• Monitor patient accounts for outstanding balances and follow up as appropriate
  
  

• Maintain accurate documentation of all financial discussions in the electronic health record (EHR) and/or practice management system
  
  

• Ensure compliance with federal, state, and organizational regulations related to billing and patient financial services
  
  

• Identify barriers to payment and escalate concerns or trends to leadership
  
  

Qualifications


Required:

• High school diploma or equivalent
  
  

• Minimum of 2-3 years of experience in healthcare financial counseling, medical billing, or revenue cycle operations
  
  

• Knowledge of insurance plans, including Medicare, Medicaid, and commercial payers
  
  

• Strong understanding of patient financial responsibility and collections processes
  
  

• Experience with EHR and practice management systems
  
  

• Excellent communication and customer service skills
  
  

Preferred:

• Experience in oncology or specialty healthcare setting
  
  

• Knowledge of financial assistance programs, co-pay cards, and foundations specific to oncology care
  
  

• Certification in healthcare financial services or revenue cycle (e.g., CHAA, CRCS, or similar)
  
  

Key Competencies

• Empathy and compassion when working with patients in sensitive situations
  
  

• Strong communication and interpersonal skills
  
  

• Attention to detail and accuracy
  
  

• Ability to manage multiple priorities in a fast-paced environment
  
  

• Problem-solving and critical thinking
  
  

• Patient-centered and service-oriented mindset
  
  

Working Conditions

• Primarily office-based or clinic environment
  
  

• Frequent interaction with patients, caregivers, and staff
  
  

• Regular use of computers, phones, and healthcare systems
  
  

Physical Requirements

• Ability to sit for extended periods

• Ability to use standard office equipment, including computers and telephones