Senior Analyst US MarOps Enablement Services MES

JOB DESCRIPTION

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model across Amex Offers, Advertising, Dining and Marketing Technology.

The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization that sits within Membership Portfolio Services (MPS). It is American Express’ marketing services center of excellence with the charter of powering high quality, efficient, user-centric digital marketing experiences that accelerate business growth through optimized enterprise MarTech & MarOps solutions.

The Sr. Analyst, MarOps Enablement Services (MES) will be joining ECMX’s US Marketing Operations (MarOps) organization, focused on providing frictionless, flexible, and flawless marketing enablement. This is achieved through streamlining, scaling, and transforming operations with greater efficiency, agility, quality, and speed. This team’s function will enable faster, more agile launches of complex and high-priority initiatives to unlock end-to-end velocity and quality across both existing and new Marketing Technology (MarTech) platforms to achieve shareholder, customer, and quality outcomes. A successful Sr. Analyst demonstrates strong organizational and analytical skills, effectively collaborates with stakeholders across functions, and exhibits knowledge of campaign execution dependencies while remaining adaptable in a dynamic environment with evolving priorities and business needs.

RESPONSIBILITIES

• Support the planning, coordination, and execution of complex USCM and GCS marketing initiatives across marketing platforms.

• Manage project milestones, dependencies, risks, and communications to help ensure successful delivery.

• Partner with Marketing, Product, Technology, and Operations teams to gather requirements and drive execution.

• Analyze processes and identify opportunities to improve operational efficiency, quality, and speed.

• Develop reporting, documentation, and insights that support decision-making and initiative tracking.

• Support the implementation of new tools, processes, and operational improvements across the marketing ecosystem.

QUALIFICATIONS

• Experience supporting cross-functional projects, operational initiatives, or technology implementations.

• Strong project management, organizational, and stakeholder management skills.

• Excellent analytical, problem-solving, and communication abilities.

• Ability to work effectively in a fast-paced environment with evolving priorities.

• Experience with process improvement, reporting, and project execution preferred.

• Familiarity with marketing operations, MarTech platforms, or marketing campaign execution is a plus.

• Self-starter with strong attention to detail and a proactive, solution-oriented mindset.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

ABOUT US

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

ABOUT THE TEAM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.