Automotive Service Advisor

Mike Savoie Volkswagen Automotive Service AdvisorEmployees of the Mike Savoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new and growing dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966. We pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.Mike Savoie Volkswagen is seeking an experienced, customer service minded, AUTOMOTIVE SERVICE ADVISOR to add to our team. If you're looking for a great environment where dedication, hard work and integrity are valued, apply today!Benefits:Competitive Compensation: Salary Plus CommissionPLUS Lucrative Year-End Bonus!Monthly CSI BonusUnlimited Earning PotentialFast-paced dynamic work environment5 day work week - NO Weekends! NO Late Nights!Quality HealthcareBCBS/BCN Medical (PPO and HMO plans offered)Company Sponsored Health Savings Account (HSA) AvailableDental and Vision CoverageLife and AD&D InsuranceShort Term Disability InsuranceAflac401K with Company MatchPaid VacationProfessional Sporting Events Company RafflesCompany Apparel ProgramHoliday and Monthly Birthday CelebrationsSupport of Business Development Center to Aide in Maintaining a Full Appointment ScheduleResponsibilities:Write Repair Order after verifying customer's complaintEffectively and accurately communicate customer complaint on repair orderEnsure that customers receive prompt, courteous, and effective servicePunctual and dependable team playerTake ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customerProvide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandleWork effectively with technicians and parts department to ensure quality serviceAnswer technical questions about vehicle problems, warranties, services, and repairsMaintain customer satisfaction scores at or above company standardsReinforce company policies and adhere to company standardsEncourage compliance with applicable laws and regulationsQualifications:Organized and friendly personalityTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionAcceptable driving record and valid driver’s licensePrior Volkswagen experience a plusWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.