Patient Coordinator, National Institute of Health (NIH)

Job Description

Job Description

Job Title: Patient Coordinator/ National Institute of Health (NIH)

Location: National Institute of Health (NIH) - Bethesda, MD

Contract: NIH- Bethesda, MD

Period of Performance: Full-time position

Start Date: Open

Salary: $20.92- $42.44 (depending on experience)

Note: All requirements for this position Must be represented on your resume.

This position is on-site, no telework available.

Clearance Requirement: Must be able to pass a NACI background check

Preference: Minimum Associate’s Degree, prefer Bachelor’s in life science or related field. Expertise in MS Office. Strong written & oral communication skills. Minimum 6 years’ experience in health-related field. Knowledge of clinical protocols and medical terminology. Prefer experience in clinical trials.

Note: The Ravens Group, Inc. requests that all interested parties complete the attached questionnaire to be considered for the position.

Job Description/ Patient Coordinator:

Coordinates the recruitment, scheduling, travel and admission of research study participants .

• Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators.
• Act as primary point of contact for patients enrolled in the study
• Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff
• Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol investigators and the outpatient clinic scheduling personnel
• Coordinate scheduling, travel and lodging of subjects participating in studies.

Acts as a liaison between participants, participant's relatives and staff members and communicates participant's questions, complaints, problems and concerns to appropriate staff members.

• Triage questions to appropriate personnel in the team as necessary.
• Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long term basis.
• Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the appropriate personnel in the team as necessary.

Explains policies and procedures to participants and refers them to appropriate staff.

• Communicate all patient protocols to patients, within the context of eligibility criteria for specific protocol; obtain appropriate consent forms.
• Serve as point of contact for questions, advice and communications on the process and status of protocols; initiate and respond to correspondence and telephone contacts pertaining to admission of patients.
• Respond to communications with research subjects; direct questions to appropriate team member.

Collates, enters and maintains data collected on participants.

• Collect outside medical documentation, electronically scans and uploads records into the electronic medical record.
• Maintain patient files, medical records, and patient family contacts; file medical record notes into patient charts daily.
• Create reports/spreadsheets for tracking and scheduling of protocol patients.
• Obtain medical information, imaging disks and pictures from applicants on an ongoing basis; file them with the records.

Coordinates new patient referrals by obtaining pertinent information and forwarding it for review.

• Provide lists of potential research volunteers to principal investigators based on database searches against protocol criteria.
• Refer prospective volunteers per study guidelines to the appropriate Institute contact person.
• Review incoming patient referrals and contact referring physician’s office if referral is incomplete.
• Obtain outside medical records, radiology studies, biopsy slides and submit to the respective departments at the NIH.
• Communicate with appropriate staff about intake and materials and submission of materials for review.

Monitors workflow and administers and revises processes to maintain and improve operations.

• Participate in quality improvement initiatives and maintenance of SOPs.
• Work with staff to achieve optimum schedule and staff utilization; work with staff in problem solving for overlapping appointments.
• Review future scheduled cases to resolve potential conflicts or problems; monitor additional reports to ensure data validity.
• Troubleshoot scheduling issues to ensure maximum productivity of staff resources.
• Monitor and identify areas of improvement in the clinic environment, clinical trial conductance in the outpatient setting, for patients, families and staff.
• Participate in training other clinical staff on clinical operations.

Mentors and trains staff on patient recruitment and coordination processes and procedures.

• Assesses organizational need and develops training programs to improve accuracy and performance of patient coordination processes and procedures.
• Develops training materials, job aids and instructions for use by patient coordinators.
• Mentors and coaches patient coordinators.
• Maintains relationships with professional and scientific associations and academic institutions to identify emerging trends and developments in clinical research participant recruitment and coordination

Qualifications: Minimum Associate’s Degree, prefer Bachelor’s in life science or related field. Expertise in MS Office. Strong written & oral communication skills. Minimum 6 years’ experience in health related field. Knowledge of clinical protocols and medical terminology. Prefer experience in clinical trials.

• The Ravens Group is an "equal opportunity employer/veteran/disability " organization.

The Ravens Group is a, CVE-verified Service Disabled Veteran Owned Small Business specializing in Government Contracting and Consulting. Our corporate headquarters is located in Annapolis, Maryland. The Ravens Group, Inc. is an equal opportunity employer and/of protected veterans and individuals with disabilities.

Company Description

The Ravens Group is a, CVE-verified Service Disabled Veteran Owned Small Business specializing in Government Contracting and Consulting. Our corporate headquarters is located in Annapolis, Maryland. The Ravens Group, Inc. is an equal opportunity employer and/of protected veterans and individuals with disabilities.