(USA) Member Team Lead

Overview Position Summary What you'll do: assists management with the supervision of associates in assigned areas of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance on member service approaches to ensure issues are resolved according to company guidelines. This includes compliance with company policies and procedures, supporting the Open Door Policy, recruiting, hiring, scheduling, promoting, coaching and evaluating associates; communicating and supporting membership by providing information on membership types, programs and benefits to current and prospective members; processing memberships, upgrades and credit accounts; encouraging renewals; participating in sales and marketing events; completing and maintaining marketing recaps and other documentation; striving to meet membership goals and promoting the value of Sam's Club products and services. Provides and ensures member service by acknowledging the member and identifying needs, assisting with purchasing decisions, locating merchandise, guiding self-service technology usage, assisting with transactions at registers or self-checkout, and ensuring club pickup orders are filled. Oversees the assigned area by handling claims and returns, zoning the area, organizing merchandise, identifying shrink and damages, maintaining availability of carts and equipment, assisting members with transporting items, and maintaining parking lot cleanliness. Completes accounting records and documents by following office procedures, handling cash operations, preparing deposits, and conducting accounting-related investigations as needed. Maintains confidentiality and accuracy of financial and personal information. Develops, communicates and implements processes to meet business needs by collaborating with managers, coworkers, customers and partners; analyzes information, monitors progress, identifies improvement opportunities, and addresses issues. Demonstrates and supports compliance with company policies, procedures and standards of ethics and integrity, explaining and applying them in business processes, and assisting management with correcting ethical and compliance issues. Supports "Open Door Policy" and related action plans. Leads and participates in teams by coordinating work, determining customer needs and business priorities, providing advice and feedback, and modeling adaptability to change. Respect the Individual: Fosters an inclusive culture where associates feel seen, supported and connected, creates opportunities for all associates to thrive, and helps attract top talent. Works as a team, communicates with energy and positivity, and mentors others. Recognizes contributions and accomplishments. Act with Integrity: Maintains high standards of integrity and ethics, holds oneself and others accountable, and supports Walmart's goal of positive impact for associates, customers and the community. Demonstrates humility, self-awareness, honesty, fairness, and transparency. Serve our Customers and Members: Delivers results while placing the customer first; makes informed decisions, balances short- and long-term priorities, and considers the impact on the team and stakeholders. Strive for Excellence: Demonstrates curiosity, willingness to learn, and resilience; drives continuous improvement and openness to new technologies and skills; supports others through change. At Sam's Club, we offer competitive pay, performance-based bonuses, and benefits including health coverage, retirement savings, paid time off, and other programs. Details vary by job classification and length of employment. Benefits are subject to change and may be plan-specific. For information about benefits and eligibility, see One.Walmart. Benefits and Compensation Health benefits: medical, vision and dental coverage Financial benefits: 401(k), stock purchase and company-paid life insurance Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, voting; additional PTO/PPTO for vacation, sick leave, holidays, or other purposes Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more Live Better U is a company-paid education benefit program for associates; eligible programs include high school completion to bachelor's degrees, English language learning, and certificates. Walmart pays tuition and fees. Eligibility requirements apply to some benefits and may depend on job classification and length of employment. For information about benefits and eligibility, see One.Walmart at The hourly wage range for this position is $25.00 to $33.00 per hour. The actual hourly rate will meet or exceed the applicable minimum wage. Additional compensation in the form of premiums may be paid in certain circumstances (e.g., schedule, facility, season, or work performed). Multiple premiums may apply if criteria are met. Minimum Qualifications 6 months of retail experience including operating front-end equipment (e.g., cash register) AND 6 months of customer service experience. Must be 18 years of age or older. Preferred Qualifications Experience leading a front-end team, supervising experience including hiring, evaluating, mentoring, developing, and managing the workload of others. Primary Location: 7370 W 52ND AVE, ARVADA, CO 80002-3708, United States. Walmart and its subsidiaries are committed to maintaining a drug-free workplace with a no-tolerance policy regarding illegal drugs and alcohol on the job, applicable to all employees. #J-18808-Ljbffr Sam's Club