Customer Service Representative

Customer Service Representative

Preferred Materials - Concrete Division, part of CRH South Division, is a leading supplier of ready mix concrete, concrete block, rebar and building materials in the state of Florida, providing the highest product quality and service in the construction industry. With headquarters in Tampa, Florida, and operations in five key Florida markets, Preferred Materials provides municipalities, developers, architects, engineers, contractors, builders and suppliers a wide variety of construction materials and products. Our employees make Preferred Materials a great place to work. We promote a strong safety culture, where employees take responsibility for their own safety.

Join a leader in the construction materials industry and help us build the infrastructure that supports our communities. As part of the CRH family, we are committed to safety, quality, and developing our people. We are seeking a Customer Service Representative who takes pride in safe operations, accuracy, and professional service.

What You'll Get:

• Competitive pay with consistent hours
• Monthly production bonus
• Profit sharing
• 401(k) with 5% company match
• Medical, dental, and vision insurance
• Company-paid basic life insurance
• Short-term and long-term disability coverage
• Employee Assistance Program (EAP)
• Tuition reimbursement for continued growth
• Paid holidays and paid time off

Essential Functions & Responsibilities:

• Coordinates the schedules and maintains contact with drivers throughout the day for delivery trucks of products such as ready-mix, sand, gravel, soil, asphalt, etc.
• Answers telephone, radio, and email to take and input orders from company customers.
• Possesses a strong knowledge of available mixes and accurately schedules orders according to the system.
• Utilizes company systems to monitor and manage customer expectations.
• Maintains strict adherence to company policies, safety/OSHA requirements and procedures.
• Possesses a professional attitude while interacting with peers, contractors and general public.
• Monitors any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
• May perform other related duties such as input data into computer, ticket timer, shop timecards, create driver schedule work times for following day, if needed.

Requirements:

• Have a strong understanding of DOT transportation regulations and applicable state laws.
• Basic mathematical skills (writing/understanding basic equations)
• Basic computer skills with the ability to learn required systems.
• Strong knowledge of the roadways throughout the immediate area.
• Ability to work in a team environment in high pressure situations.
• Ability to communicate, understand, and follow both written and verbal instructions.
• Must be willing to work flexible schedule including nights, weekends and holidays when necessary.
• Regular and timely attendance is required.
• Must pass pre-employment requirements, drug screen, criminal background check and driving record review.
• Must be legally authorized to work in the United States.
• Must demonstrate a strong commitment to safety.

Qualifications:

• High School diploma/GED required.
• 2 years of experience in a high-volume call center or related construction experience preferred.

About CRH:

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.