Field Service Engineer

Central Office and Optical Network Engineer NOVOS FiBER, a premier provider of FTTH (Fiber to the Home) internet services, is seeking an experienced and motivated Central Office and Optical Network Engineer to join our team in Phoenix, AZ. This role focuses on ensuring the reliability and performance of our network infrastructure, with a primary emphasis on Nokia technologies. The successful candidate will oversee the installation, maintenance, and operation of central office equipment and optical network systems, combining technical expertise with a strong dedication to customer satisfaction. Network Installation and Maintenance Install, configure, and maintain Nokia OLTs, routers, switches, and other optical network equipment in central office environments Perform routine maintenance to ensure optimal functionality and network performance Central Office Operations Oversee central office activities, including rack installations, power connections, and cable management Ensure compliance with industry best practices and company standards for central office operations Troubleshooting and Issue Resolution Diagnose and resolve hardware and connectivity issues for optical networks, escalating complex problems as necessary Provide timely support during outages or degradation events to minimize downtime Documentation and Reporting Maintain accurate and detailed records of work performed, including network configurations, changes, and maintenance logs Prepare reports on network performance and service availability for internal and external stakeholders Collaboration and Communication Work closely with network engineers, NOC personnel, field technicians, and other teams to ensure smooth network operations Communicate effectively with customers and team members to coordinate installations and resolve issues Inventory and Equipment Management Track inventory of network devices and ensure all necessary equipment is available for ongoing projects Manage the decommissioning and replacement of outdated or faulty equipment Emergency Support Participate in on-call rotations to provide emergency support and respond to critical network issues Qualifications Technical Expertise Strong knowledge of FTTH technology, optical networking, and central office operations Hands‑on experience with Nokia network equipment and technologies is required Experience Previous experience in a similar role, preferably within an ISP or telecommunications company Familiarity with installation, configuration, and maintenance of OLTs, routers, and switches Skills Excellent troubleshooting and problem‑solving abilities Strong communication skills, both written and verbal Ability to work independently and prioritize tasks in a dynamic environment Certifications (Preferred but not required) Nokia certifications (e.g., Nokia Optical Network Certifications) Industry‑standard networking certifications (e.g., CCNA, JNCIP) Additional Requirements A valid driver’s license and reliable transportation for on‑site visits Willingness to work flexible hours and participate in on‑call rotations Why Join NOVOS FiBER? At NOVOS FiBER, we pride ourselves on delivering exceptional internet service through our all‑optical infrastructure. As a Central Office and Optical Network Engineer , you’ll play a pivotal role in ensuring our customers enjoy reliable, high‑speed connectivity. Join our team to work in a collaborative, innovative environment where your skills and expertise will make a tangible difference in the lives of our customers. Ready to Join Us? Apply today and become part of a company that’s shaping the future of fiber‑optic internet in Phoenix, AZ! Please note: We are unable to sponsor work visas, including H‑1B, H‑1B1, or other employment‑based visas, at this time. Candidates must be authorized to work in the United States without the need for current or future visa sponsorship. Relocation assistance is available for qualified candidates. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr