Collector I

Driveway Finance Corporation, Tigard, OR 97223

Full time

R115843

Dealership:L0238 Driveway Finance Corporation

Driveway Finance Corporation | DFC Collector I

Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!

The DFC Collector I responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.

Logistics

• Monday - Friday 10am- 7pm

• Hybrid (3 days in office, 2 from home)

• Tigard,OR

• Pay $21/hour

• Start date October 5th

What You'll Do

• Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income

• Process, follow up, and resolve inbound collection and customer service telephone inquiries

• Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations

• Provide customer service in an corporate environment and show strong judgement in all interactions with co-workers and customers to ensure resolution of customer discrepancies and disputes

• Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered

• Meet or exceed established call volume and account action requirements

• Other duties as assigned

What You'll Bring

• Basic knowledge of installment loans, consumer collections, and collections regulations & laws

• Previous collections experience

• Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift

• Strong attention to detail

• Able to multitask

• Excellent communication

• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds

• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearingReasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay

• Medical, Dental and Vision Plans

• Paid Holidays

• PTO: 80 hours front-loaded on day 1

• Short and Long-Term Disability

• Paid Life Insurance

• 401(k) Retirement Plan

• Employee Stock Purchase Plan

• Lithia Learning Center

• Vehicle Purchase Discounts

• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!