Adoption Marketing Events Manager

Adoption Marketing Events Manager The Adoption Marketing Team is looking for an exceptional Events and Operations Manager to support the team in delivering outstanding learning event experiences for our customers. This person will support learning event and customer programs through end-to-end project management, including organization, execution, and reporting, to drive user adoption and retention at scale. This role will report directly to the Director, Adoption Marketing, and will work closely with our Adoption Marketing, Customer Engagement, Experience League Platform, Product Management, and Product Marketing teams. Support our premier advocate program, Champions, 220+ of most expert customers across our CX Enterprise products: Application process for 2026-2027 Champion class Project managed the end-to-end judging process across 6 solutions, maintaining timelines and keeping stakeholders aligned Coordinate and track application submissions, ensuring organized handoffs to the judging panel Support Adoption Marketing managers with the onboarding and offboarding of 220+ strategic advocates, including tracking status, communications, enablement, and documentation Champion Forum multi-day in-person event Execute event programming developed in partnership with adoption marketers, managing all logistics for the in-person event Own vendor coordination, room logistics, catering, AV, and on-site execution Build and maintain the run-of-show and internal communications leading up to the event Support adoption marketers with Product Team participation, including managing content delivery, coordinating speaker prep, and slide collection Plan for Summit 2027 conference (March 2225) Develop the event programming in partnership with adoption marketers Work with the centralized Summit team to manage logistics for the in-person event, serving as the day-to-day point of contact for scheduling and coordination Support adoption marketers with Skill Exchange @ Summit sessions, including managing content delivery from customers Bachelor's degree, with an emphasis in business, marketing, or related field 5+ years of event, marketing, and/or customer marketing experience preferred Ability to leverage and use AI and agents to streamline operational processes Marketo experience is a plus Customer-centric with a "what's best for the customer" approach Strong program development and management skills Proven ability to collaborate cross-functionally and be an exceptional teammate Accountable for your performance and results, and committed to delivering your best A font of creativity — you take pride in coming up with fun, exciting ideas to make customers happy and successful Self-motivated, diligent, organized, and willing to take complete ownership of a project Excellent writing and interpersonal skills Flexible, can-do outlook, with the ability to thrive in a highly dynamic environment Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching. #J-18808-Ljbffr Ursus Inc