Clerk II Health Information Management

Job Summary and Responsibilities As a Clerk, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient. Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation. To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency. Answers the telephone pleasantly and within 3 rings and appropriately forwards the call. Demonstrates complete understanding the chart flow process of the department. Accurately searches patients within the Master Patient Index (MPI) Accurately pulls records for requesters for patient care needs and based on requests lists and as directed by management Accurately files records in accordance to terminal digit filing rules and chart processing flow. Accurately creates file folders in adherence to the folder creation policy and procedure Job Requirements Required High School Graduate or GED Previous medical record department experience Fire Safety, within 90 days of hire Where You'll Work Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, women’s health, and a family birth center. In 2025, we opened our new patient tower, Grand Tower, featuring a dramatically expanded Emergency Department and Family Birth Center that will increase patient comfort and privacy. Additionally, California Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and recently was awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. California Hospital Medical Center shares a legacy of humankindness with Dignity Health and CommonSpirit Health, one of the nation’s largest health care systems, dedicated to providing compassionate, high-quality, and affordable patient-centered care. Pay Range $24.95 - $31.38 /hour We are an equal opportunity/affirmative action employer. #J-18808-Ljbffr Dignity Health