Intern Home Trial Engineer

Job Description

Project Description:

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• We are looking for curious and analytical Graduate Engineers to join our Field Performance Trials team.
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• This role provides a unique opportunity to work at the intersection of software, connected products, consumer insights, and product performance. You will help evaluate products in real-world environments, analyze product data, investigate issues, support consumer trials, and generate insights that influence future product development.
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• You will work closely with engineers, data analysts, product teams, and regional stakeholders to improve product performance and customer experience.
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Responsibilities:

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• Product & Trial Support
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• Support execution of consumer and field performance trials.
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• Assist with participant onboarding and issue triage.
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• Monitor product performance during trials.
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• Track and investigate customer-reported issues.
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• Data Analytics & Insights
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• Analyze product usage and trial data to identify trends and patterns.
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• Develop dashboards and reports to communicate findings.
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• Generate actionable insights from consumer feedback and product data.
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• Support root cause investigations using data-driven approaches.
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• Software & Connected Products
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• Collect and analyze diagnostic logs from connected products.
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• Support software and firmware validation activities.
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• Investigate software-related issues observed during trials.
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• Assist in reproducing and documenting defects.
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• AI & Automation
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• Explore opportunities to automate data analysis and reporting.
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• Support development of scripts and tools to improve team efficiency.
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• Apply AI and data science techniques to improve insight generation.
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Mandatory Skills Description:

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• Technical
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• Programming experience in Python, SQL, or similar languages is preferable.
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• Understanding of software development fundamentals.
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• Familiarity with data analytics and visualization tools(e.g. Tableau, PowerBI) is desirable.
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• Strong problem-solving and troubleshooting skills.
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• Analytical
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• Ability to interpret data and identify meaningful insights.
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• Structured and logical thinking.
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• Strong attention to detail.
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• Communication
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• Ability to communicate technical findings clearly.
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• Comfortable working with cross-functional stakeholders.
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• Strong written and verbal communication skills.
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Nice-to-Have Skills Description:

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• Experience through university projects, internships, personal projects, or research involving:
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• Data analytics
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• Software development
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• Consumer product development
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• Product testing and validation
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• Atlassian environment
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Languages:

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• English: B2 Upper Intermediate
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