Commercial Loan Servicing Support Specialist

About The Role Love Where You Work! At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs. We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community. Love Where You Live! We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so. Do you have a desire to make your city a better place to live? We just might be able to help you do it. A Strong Foundation Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Boise, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states: Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists. Ready to LOVE WHERE YOU WORK? Mountain West Bank is seeking an detail oriented Commercial Loan Servicing Clerk for our seasoned Loan Servicing team in beautiful Coeur d'Alene, ID. The Loan Servicing Clerk performs routine duties related to booking, assembling, scanning and verifying the accuracy of consumer and loan documentation; prepare loan documents, service and verify the servicing of booked loans. This position requires someone who is client focused and can maintain strict confidentiality in all loan matters. This individual my be thorough, and have technical capacity to preform the required tasks. Regular and reliable attendance is an essential function of this job. This position reports to the Commercial Loan Servicing Team Lead . This department is part of a team of experienced Commercial Loan Support Loan Servicing members. This is a full-time, hourly position. Candidates must be available Monday through Friday, 8:00AM - 5:00PM for a total of 40 hours a week. Rate of pay depends on experience.

DUTIES AND RESPONSIBILITIES:

Uphold and promote the core beliefs, core values, and customer service standards that define the Mountain West Bank culture. Board all types of commercial loans and process change-in-terms requests accurately and within established timelines. Perform loan maintenance and research requests related to commercial loans. Complete routine servicing functions, including: Processing loan payments Setting up and maintaining AFT/ACH transactions Waiving late fees (as appropriate) Correcting and reversing payments Process commercial loan payoffs and complete paid loan file processing. Prepare, process, and document approved collateral releases. Maintain assigned pending items and filing on a weekly basis, ensuring proper follow-up on outstanding items. Review commercial loan files for completeness and accuracy: Assemble loan files Identify, track, and follow up on exceptions Finalize and sign off on completed files Maintain and follow up on weekly collateral tracking reports. Research unposted, loan settlement, and outstanding general ledger (GL) items and make necessary corrections. Perform quality control reviews ("check backs") on boarded loans; track errors and ensure timely corrections. Complete required tasks related to HMDA LAR and CRA reporting. Provide prompt, knowledgeable, and friendly service to internal and external customers. Participate in community service activities as appropriate. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control About You

REQUIRED QUALIFICATIONS:

Demonstrated willingness to learn, adapt, and maintain a positive, open mindset High school diploma or equivalent required Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Strong organizational skills with a high level of attention to detail and accuracy Ability to work efficiently under strict deadlines and meet established timelines Excellent customer service and interpersonal skills Familiarity with standard office equipment and technology Proficiency in Microsoft Office applications, including Word and Excel Understanding of, or ability to learn, documentation and signature requirements for various business entities Understanding of, or ability to learn, title reports and proper vesting to ensure accurate lien position

PREFERRED KNOWLEDGE, SKILL, ABILITY:

Minimum of one year of experience in lending policies, procedures, and loan documentation preferred Working knowledge of banking policies, procedures, programs, and regulatory requirements

WORK ENVIRONMENT:

Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include:Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection #J-18808-Ljbffr Foothills Bank