Quality Analyst
Bossard Americas
Quality Assurance Specialist
Quality Data, Analysis & Reporting
Collect, analyze, and interpret quality and operational data to identify trends, risks, and improvement opportunities
Track and report key performance indicators (KPIs) such as PPM, defect rates, returns, SCARs, corrective actions, and process performance
Develop dashboards and visual tools to support management decision-making
Continuous Improvement & Process Optimization
Identify and lead continuous improvement opportunities related to product quality, inspection methods, warehouse processes, and supplier performance
Support and participate in Lean, Kaizen, and structured problem-solving initiatives
Facilitate root cause analysis using methodologies such as 5 Whys, Fishbone, Pareto, and A3
Partner with Operations and Warehouse teams to reduce waste, variation, and rework
Measure and validate the effectiveness of improvement actions using data and KPIs
Recommend process, tooling, or system improvements to prevent recurrence of quality issues
Supplier & Product Quality Support
Analyze supplier quality performance and identify improvement opportunities
Support supplier corrective action requests (SCARs) and verify long-term effectiveness
Assist with incoming inspection strategies and risk-based inspection approaches
Corrective & Preventive Actions
Drive corrective and preventive action processes from problem identification through closure
Track action items, due dates, and effectiveness checks
Ensure corrective actions are aligned with prevention and continuous improvement principles
Customer & Internal Quality Support
Support customer quality issue investigations and data-driven resolution
Analyze customer returns and complaints to identify systemic improvement opportunities
Collaborate cross-functionally to improve customer satisfaction and quality consistency
Documentation, Systems & Compliance
Maintain quality documentation, records, and improvement logs
Support internal audits and quality system compliance (e.g., ISO 9001, IATF 16949)
Assist in updating procedures, work instructions, and standard work resulting from improvement initiatives
Qualifications
Required
Associate's or Bachelor's degree in, Manufacturing, Supply Chain, or related field, or equivalent experience
24 years of experience in quality, continuous improvement, or operational excellence roles
Strong analytical and problem-solving skills
Proficiency in Microsoft Excel and basic data visualization/reporting tools
Skills & Competencies
Continuous improvement mindset
Data-driven decision making
Cross-functional collaboration
Process mapping and analysis
Strong written and verbal communication skills
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