Customer Service (Success) Manager
M W Logistics Llc
Job Description
Job Description
Company Overview
MW Logistics, LLC is a privately held, asset light third-party logistics provider offering customized solutions to meet our customer's shipping needs. We proudly support Fortune 50 clients across North America, and have never lost site of what matters most: delivering with integrity and building strong, lasting partnerships.
Summary
We are seeking a Customer Service Manager to join our team at MW Logistics, LLC. In this role, you will be responsible for overseeing customer service operations, ensuring customer satisfaction, and driving process improvements within our logistics framework. This position is crucial for maintaining our commitment to excellence in service delivery.
Responsibilities
- Lead, coach and manage the Customer Success Associates Team who handle the scheduling and tracking service inquiries.
- Serve as escalation point for complex or urgent customer issues related to shipments, delays, accessorial charges or carrier performance.
- Develop and implement strategies for process improvement to enhance customer satisfaction and attainments of KPI's internally and with customers. .
- Coordinate with logistics and operations teams to resolve customer inquiries and issues promptly.
- Monitor key performance indicators (KPIs) related to customer service effectiveness.
- Train and mentor staff on best practices in customer service and logistics processes.
- Foster strong relationships with customers to understand their needs and expectations.
- Coordinate new customer onboarding from start to implementation: coordinate teams on set-up, account implementation and conducting service expectation and training meetings.
Requirements
- Bachelor's degree in Supply Chain Management, Business , Logistics or related field REQUIRED
- 3 - 5 years experience required in logistics, freight brokerage, or transportation with at least 2 years directly managing a team.
- Strong understanding of freight operations, transportation modes and industry terminology.
- Experience with Transportation Management Systems (TMS) - McLeod preferred
- Excellent organization, multi-tasking, and problem solving skills.
- Outstanding verbal and written communication skills with a customer first approach.
- Ability to work in a fast paced, deadline driven environment.
- Ability to analyze data and implement process improvements effectively.
- Familiarity with EDI and freight tracking technologies preferred.
If you are passionate about delivering exceptional customer service in the logistics industry, we invite you to apply today and become a vital part of our team at MW Logistics, LLC!
Vacancy posted more than 2 months ago
Similar jobs that could be interesting for youBased on the Customer Service (Success) Manager in Dallas, TX vacancy
$81.4k - $122k
...Care GroupJob ProfileClient Performance Manager IIIManagement LevelIndividual... ...secure, reliable managed and advisory services across private, public, and hybrid cloud... ...family of companies.RapidScale is evolving Customer Success into a core, revenue-adjacent capability...SuggestedFull timeLive inRemote workVisa sponsorshipFlexible hours$97k - $190k
MongoDB and Customer SuccessMongoDB’s mission is to empower innovators... ...applications.Our Customer Success team is the linchpin of the post... ...a Senior Customer Success Manager, you are a highly experienced... ...coordinate across Sales, Product, Services, and Support to drive long-...SuggestedLocal areaWorldwideFlexible hours$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible... ...agencies (such as Health & Human Services, Commerce, and Transportation) to drive...SuggestedFull timeWork at officeLocal areaFlexible hours3 days per week$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager, Senior Manager is a highly strategic and experienced...SuggestedFull timeWork at officeFlexible hours3 days per week$98.5k - $172.7k
LOCATION: Hybrid - 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw)OVERVIEWThe Customer Success Manager, User Engagement is a senior individual contributor position responsible for establishing and managing structured...SuggestedFull timeTraineeshipWork at office$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible... ...strongly preferred).Consumer Business Services (CBS) - Supports companies in...Full timeWork at officeFlexible hours3 days per week- ...locations throughout the U.S. Job Description We are looking for a Customer Success Manager to join our Rexel team Remotly wihin the USA! Summary: The... ...from normal business operations, customer support/service engagements, and other data sets to create a picture of customer...Temporary workFor contractorsWork at officeRemote workFlexible hours1 day per week
Rexel France
Dallas, TX2 days ago $126k
...proud to have built a product that our customers love, and we look for people who have... ...commitment to strategic, high-touch customer success management for our creators. We’re looking for a... ...while providing a while glove service to creators—written, verbal, and async...Full timeRemote workFlexible hoursEarly shiftGrabJobs
Garland, TX3 days ago$85k - $90k
...Why You'll Love This Role: As a member of our Enterprise Customer Success team, you’ll have the opportunity to directly influence how administrators... ...getting the most out of Newsela’s solutions. You will also manage customers as they go through the Newsela Customer Journey,...Remote workWork from homeFlexible hoursGrabJobs
Dallas, TX1 day ago- ...Kastle Systems is the leader in managed security, with a track... ...construction industries and the customers they serve. Delivering a... ...is to be our customers' best service provider and to ensure that... ...its clients must overcome to successfully perform ongoing management of...Contract workLocal areaRemote work
Kastle Systems
Dallas, TX3 days ago - ...provider of Operational Content Management, Safety Management, and... ...domains. Comply365 ensures our customers' teams and assets are always... ...are building a new Customer Success organization to support our growing... ...Management, or Client Services within a SaaS company ~ Experience...Contract workWork at officeWorldwideFlexible hours2 days per week3 days per week
Comply365
Irving, TX1 day ago - ...detection, response, and attack mitigation techniques. The Customer Success Manager is responsible for building and maintaining strong relationships... ...feedback to Product Management, Engineering, Professional Services, and others. Responsibilities Develop customer...Work experience placementFlexible hours
Cyberbit
Dallas, TXmore than 2 months ago - ...through AI-native operations and relentless customer focus. The company builds and uses... ...technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior... .... About The Role The Customer Success Manager owns the full lifecycle of every load...Full timeContract workImmediate startAll shiftsShift work
Nevoya
Dallas, TX11 days ago - ...Senior Customer Success Manager Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which...Work at officeLocal area
GXO
Dallas, TX4 days ago $162k - $230k
...solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user... ...and platform integrity. About the role We’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and...Remote workGrabJobs
Dallas, TX1 day ago$70k - $75k
...Job Description Job Description Enterprise Customer Success Manager MariaDB is making a big impact on the world. Whether you're checking... ...contact. Work with Solutions Engineers and Professional Services to determine appropriate services for solution upgrades, topology...Full timeLocal areaRemote workRelocationVisa sponsorshipWork visaFlexible hoursMariaDB plc
Dallas, TX8 days ago$103.2k - $174.6k
...Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Customer Success Manager on our Public Sector team, you’ll help U.S. government and public sector organizations realize...Permanent employmentFull timeRemote workHome officeFlexible hoursGrabJobs
Irving, TX2 days ago- ...visibility, and optimize spend across the enterprise. Senior Customer Success Managers are responsible for the post-sales success of a portfolio... ...additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is also...Work at officeLocal areaFlexible hoursShift work3 days per week
Emburse
Addison, TX7 days ago $130k - $170k
...ClickTime is a recognized leader in time management software, serving thousands of... ...billion worth of employee time, helping customers improve workforce efficiency, profitability... ...financial operations. As a Senior Customer Success Manager, you'll help stakeholders derive...Remote workWorldwideGrabJobs
Irving, TX5 days ago- ...Job Description Job Description Description: Job Description Job Title: Customer Experience & Service Manager Direct Report : Director of Operations FLSA Status : Exempt Job Brief The Customer Experience & Service Manager is responsible for leading...
Astura Medical
Irving, TXmore than 2 months ago $160k
...stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and... ...The role, in a nutshell: As a Customer Success Manager at Chainguard, you will be the post-sales... ...teams - Customer Success, Professional Services, Technical Account Management or a combination...Local areaRemote workFlexible hoursGrabJobs
Dallas, TX3 days ago$130k - $160k
...ePrescribing tool has become the order management platform of choice for home medical equipment... ...About the Role As an Enterprise Customer Success Manager, you will own the post-sale... ...orientation, marital status, military service and veteran status, disability, genetic...Summer workWork at officeLocal areaRemote workHome officeFlexible hoursGrabJobs
Garland, TX3 days ago$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible... ...best practices for sales and service process optimization, data quality, and...Full timeWork at officeFlexible hours3 days per week- ...people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds... ...services with confidence. Understand customer environments, modernization... ...Solution Architects, Product, Customer Success, and Marketing to ensure precise scoping...Full timeRemote workVisa sponsorshipFlexible hours
- ...expert in assurance and risk management. Driven by our purpose, to... ...environment, we empower our customers and their stakeholders with... ...for many of the world’s most successful organizations, we use our knowledge... ...therapist‑led, virtual care services through Talkspace 401(k)...Temporary workFlexible hours
DNV Corp
Dallas, TX4 days ago - ...each other reach our maximum potential. As Head of Sales & Customer Success US West, you will lead our Sales and Customer Support teams... ...day-to-day leadership to the team. This role includes people management responsibilities and the opportunity to expand the team. The...Remote work
GrabJobs
Garland, TX1 day ago - ...Head of Customer Support Location: Remote / Flexible Type: Full-Time Starting Salary: Commensurate... ...role is responsible for designing and managing the entire support infrastructure ,... ...-quality, efficient, and professional service . The ideal candidate is a highly organized...Full timeRemote workFlexible hours
GrabJobs
Garland, TX3 days ago - ...AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our... ...Segment The CRM AE will oversee market success of ServiceNow's CRM products. These... ...products are built on our market leading Service Management platform and create a single source of...Work at officeRemote workFlexible hours
- ...DescriptionThe Sr. CRM Account Executive will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered... ...across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.Partner...Work at officeImmediate startRemote workFlexible hours
$120k - $159k
Armis, the cyber exposure management & security company, protects the entire attack surface... ...headquartered in California.Technical Customer Success Manager - Cyber SecurityWe are looking... ...technical role.5+ years experience in service delivery or technical account management...Local area
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service (Success) Manager. Be the first to apply!
Related searches
- customer success manager Dallas, TX
- educational customer success manager Dallas, TX
- customer success manager remote Dallas, TX
- enterprise customer success manager Dallas, TX
- success manager Dallas, TX
- client success manager Dallas, TX
- technical customer success manager Dallas, TX
- customer success executive Dallas, TX
- strategic customer success manager Dallas, TX
- customer business manager Dallas, TX