Customer Service (Success) Manager
M W Logistics Llc
Job Description
Job Description
Company Overview
MW Logistics, LLC is a privately held, asset light third-party logistics provider offering customized solutions to meet our customer's shipping needs. We proudly support Fortune 50 clients across North America, and have never lost site of what matters most: delivering with integrity and building strong, lasting partnerships.
Summary
We are seeking a Customer Service Manager to join our team at MW Logistics, LLC. In this role, you will be responsible for overseeing customer service operations, ensuring customer satisfaction, and driving process improvements within our logistics framework. This position is crucial for maintaining our commitment to excellence in service delivery.
Responsibilities
- Lead, coach and manage the Customer Success Associates Team who handle the scheduling and tracking service inquiries.
- Serve as escalation point for complex or urgent customer issues related to shipments, delays, accessorial charges or carrier performance.
- Develop and implement strategies for process improvement to enhance customer satisfaction and attainments of KPI's internally and with customers. .
- Coordinate with logistics and operations teams to resolve customer inquiries and issues promptly.
- Monitor key performance indicators (KPIs) related to customer service effectiveness.
- Train and mentor staff on best practices in customer service and logistics processes.
- Foster strong relationships with customers to understand their needs and expectations.
- Coordinate new customer onboarding from start to implementation: coordinate teams on set-up, account implementation and conducting service expectation and training meetings.
Requirements
- Bachelor's degree in Supply Chain Management, Business , Logistics or related field REQUIRED
- 3 - 5 years experience required in logistics, freight brokerage, or transportation with at least 2 years directly managing a team.
- Strong understanding of freight operations, transportation modes and industry terminology.
- Experience with Transportation Management Systems (TMS) - McLeod preferred
- Excellent organization, multi-tasking, and problem solving skills.
- Outstanding verbal and written communication skills with a customer first approach.
- Ability to work in a fast paced, deadline driven environment.
- Ability to analyze data and implement process improvements effectively.
- Familiarity with EDI and freight tracking technologies preferred.
If you are passionate about delivering exceptional customer service in the logistics industry, we invite you to apply today and become a vital part of our team at MW Logistics, LLC!
Vacancy posted 23 days ago
Similar jobs that could be interesting for youBased on the Customer Service (Success) Manager in Dallas, TX vacancy
- ...Americas Cross Industry Solutions (CIS) Client Success Management Leader is a player-coach responsible for customer success, account growth, and financial performance... ...CSMs).Supporting DXC's Consulting & Engineering Services (CES) business, this leader drives customer...SuggestedMinimum wageFull time
$123.1k - $273k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...tools to stay agile.As a Customer Success Manager, Senior Manager (CSM Senior Manager),... ...completion of the Signature Success catalog of services as required for your customer.Providing...SuggestedFull timeWork experience placementWork at officeFlexible hoursWeekend work3 days per week$130k - $145k
...special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt... ...products include enterprise asset management, procurement and contract management, accounting... ...at OpenGov.com.Job Summary:As a Senior Customer Success Manager at OpenGov, you are a...SuggestedContract workWork at officeLocal area$98.5k - $172.7k
...Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw) OVERVIEWThe Customer Success Engagement Manager plays a lead role in managing and driving customer value... ...that the customer is satisfied with company products or services and may ensure implementation schedules, targets and...SuggestedFull timeWork experience placementWork at office$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible... ...strongly preferred).Consumer Business Services (CBS) - Supports companies in...SuggestedFull timeWork at officeFlexible hours3 days per week$97k - $190k
MongoDB and Customer SuccessMongoDB’s mission is to empower innovators... ...applications.Our Customer Success team is the linchpin of the post... ...a Senior Customer Success Manager, you are a highly experienced... ...coordinate across Sales, Product, Services, and Support to drive long-...Local areaWorldwideFlexible hours$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...Salesforce.Role DescriptionThe Customer Success Manager (CSM) is a versatile expert responsible... ...agencies (such as Health & Human Services, Commerce, and Transportation) to drive...Full timeWork at officeLocal areaFlexible hours3 days per week$98.5k - $172.7k
LOCATION: Hybrid - 8 days a month in the office (Chicago, Indianapolis, Waltham, Dallas, Philadelphia, Kennesaw)OVERVIEWThe Customer Success Manager, User Engagement is a senior individual contributor position responsible for establishing and managing structured...Full timeTraineeshipWork at office$150.1k - $227k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager, Senior Manager is a highly strategic and experienced...Full timeWork at officeFlexible hours3 days per week$26 - $28 per hour
...About the role: Customer Success Managers (CSM) own the post-sales experience at PetDesk, driving adoption and retention and maximizing the return on a customer’s technology investment. CSMs are responsible for ensuring the overall success of 400+ accounts. They are adept...Remote workGrabJobs
Dallas, TX3 days ago$70k - $80k
...remote within the United States. About Managed Services. Our managed service practice is a virtual... ...Our team make-up is diverse including customer successmanagers, technical leads,... ...support fellow team members. As a Customer Success Manager, you’ll play a pivotal role in...Contract workCurrently hiringLocal areaRemote workGrabJobs
Garland, TX3 days ago- ...ADP, Inc. is seeking a Front Office Manager to coordinate front desk activities and breakfast, and to support the General Manager. Expect supervision of front desk staff, scheduling, and ensuring adherence to hotel policies. Responsibilities include staff training, maintaining...Shift workNight shiftWeekend work
ADP
Cockrell Hill, TX2 days ago $99k - $109.5k
...of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed... ...as we help shape a brighter way forward. About the RoleOur Customer Success Manager, Scaled & Digital plays a unique and high-impact role within...Full timeLocal areaRemote work$95k - $110k
...THE ROLE This is the first dedicated customer success seat on Soutron’s public library base —... ...reach the whole base rather than a managed tier: onboarding tracks, adoption campaigns... ...experience with an ILS or library services platform — Apollo, VERSO, Polaris, Sierra...Full timeSeasonal workWork at officeRemote workDay shiftBloom Equity Partners
Dallas, TX2 days ago$112.3k - $143.6k
...About the Role Driivz is looking for a Technical Customer Success Manager (Technical CSM) to own and develop relationships with strategic enterprise customers. This role combines customer leadership, technical expertise, and business ownership. The Technical CSM...Local areaRemote workVontier
Dallas, TX2 days ago$130k - $170k
...Technical Customer Success Manager – Sera Systems Sera Systems is transforming the home services industry (HVAC, plumbing, electrical) with an AI‑powered SaaS platform that automates scheduling, dispatching, customer communication, and real‑time profitability insights...Full timeSera Systems
Dallas, TX1 day ago$123.1k - $186.3k
...AI CRM, where humans with agents drive customer success together. Here, ambition meets action.... ...future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible... ...best practices for sales and service process optimization, data quality, and...Full timeWork at officeFlexible hours3 days per week- ...techniques. Responsibilities Develop customer success processes, metrics, and playbooks for... ...communicating those risks to Product Management. Lead new customers’ onboarding process... ...customer-facing success, professional services, or account management role. Proven...Work experience placementFlexible hours
- ...communication bridge between the client and the offshore team to ensure service level agreements (SLAs) are consistently met. Work with the... ...and multi-state providers. Ability to work independently and manage multiple priorities. Strong attention to detail and commitment...
- ...visibility, and optimize spend across the enterprise. Senior Customer Success Managers are responsible for the post-sales success of a portfolio... ...additional opportunities for the customer to expand their services and products to achieve their goals. The Sr. CSM is...Work at officeLocal areaFlexible hoursShift work
Emburse
Addison, TX4 days ago - ...Customer Success Manager About NOVO NOVO is the integrated technology partner for small and mid-sized businesses, based in Dallas/Fort Worth... ...STAIRS Security, Trust, Accountability, Innovation, Respect, Service shape how we scope, deliver, and support every customer....Contract workLive inWork at office
- ...local police departments for the staffing and managing of off-duty details.We are looking forexperienced Customer Success Manager to help us facilitate and accelerate the... ...or software associated with a product or service Assist in creating training courses and educational...Local areaRemote work
- ...Customer Success Manager At Kofile, we believe that government has infinite potential to do good and that all information residing within local... ...with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable...Full timeCasual workLocal area
- ...strengthening communities by producing technologies, support services, and thought leadership that tangibly improve patient care... ...Hallmark Healthcare Solutions, Inc. (HHCS) is seeking a Customer Success Manager to lead the post-go-live support of our Physician Enterprise...Work at office
Hallmark Health Care Solutions
Dallas, TX22 days ago - ...About the Role & Hiring Manager I joined Zenity because it’s tackling a new and complex security challenge that enterprises are... ...fast and at scale. It was also an opportunity to help shape how customer success operates in a category defining company while working...Remote workShift work
GrabJobs
Irving, TX4 days ago - ...IT Consulting/Manufacturing) Full-time Service Region: UCC We are a Digital Product Engineering... ...with the account's Custodian of Client Success, through structured account planning,... ...a "seat at the top table for AI" in the managed account(s) in partnership with AI for...Full time
- BGBx is seeking an Account Executive to lead client-facing project management, ensuring alignment with scope and timelines while coordinating with internal teams. You will manage deliverables, client communications, and resources to keep projects on track and within budget...
- The Customer Success Program Manager is accountable for the end-to-end success of assigned customer programs, operational services, and support engagements across a defined product and service scope. The role leads cross-functional and geographically dispersed teams from...Contract workImmediate start
- Flexport is seeking an Onsite Customer Support Manager in Dallas to lead a team delivering exceptional customer service and operational excellence across local fulfillment sites. You will track performance metrics, develop ramp plans, coach reps, manage escalations, and...Local area
- ...Description We are seeking a Director of Customer Success (Onsite) for a full time and direct... ...solutions to commercial and field services businesses. We need a Director of Customer... ...lead the customer success and account management function for a rapidly growing...Full timeLocal areaRelocation
TRAC Recruiting
Dallas, TX8 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service (Success) Manager. Be the first to apply!
Related searches
- customer success manager Dallas, TX
- educational customer success manager Dallas, TX
- enterprise customer success manager Dallas, TX
- client success manager Dallas, TX
- strategic customer success manager Dallas, TX
- customer success executive Dallas, TX
- success manager Dallas, TX
- customer success manager remote Dallas, TX
- technical customer success manager Dallas, TX
- customer service account executive Dallas, TX