Admin Associate

We’re Hiring! Join a Team That Values Growth, Balance, and Making a Difference. About Us We are the nation’s largest provider of specialty return-to-work services and transitional employment programs. ReEmployAbility’s mission is to connect people to a greater purpose so they can have a better life! Our program offers cost-effective return-to-work solutions that not only help manage rising workers’ compensation costs but also make a meaningful difference in the lives of injured workers. What We’re Looking For We’re searching for motivated individuals who thrive in a team environment and are driven to succeed. You’re a great fit if you excel at Setting goals, tracking progress, and taking initiative to improve performance Collaborating effectively and building strong relationships Thinking creatively to solve problems and generate innovative solutions What We Offer Positive Company Culture: A supportive environment that prioritizes wellness inside and outside of work Work-Life Balance: Monday–Friday schedule— no weekends! Plus, enjoy paid holidays! Generous Paid Time Off: Including PTO to recharge and refresh Volunteer Time Off: Give back with 16 hours of paid volunteer time per year 401(k) with Company Match: Plan confidently for the future with immediate 100% vesting on employer-matched contributions Comprehensive Benefits: Medical, dental, vision, short-term disability, pet insurance, and more In-Line Tier Promotions: Achieve milestones and move up through clearly defined performance tiers— growth is built into your role! Ready to Make a Real Impact Join us and be part of a team that values passion, perseverance, and outstanding service. FLSA Status: Hourly (non-Exempt), Full-time Supervisor: Team Lead Supervises: None Summary/Objective This position involves receiving, reviewing, and processing referrals from clients for new program participants. The position also requires preparing, editing, and sending complex and sensitive documents to program partners and participants, as well as telephonically following up for status updates. Essential Functions Prepare and send initial correspondence to participants regarding their participation in the Transition2Work program. Provide exceptional customer service when answering the Main telephone line for the company. Learn and understand the process of the Transition2Work program in order to effectively navigate the appropriate routing of the call or issue. Partner across the Service Department to send out correspondence in a timely manner. Send all correspondence in compliance with client directions and jurisdictional requirements. Confirm all jurisdictional and account instructions are followed. When needed, draft and send detailed communication regarding assignments to keep clients informed of the status of their employees. Other duties as assigned. Requirements Strong written and verbal communication. Must have attention to detail. Must be able to multitask, prioritize and meet deadlines with short notice. Accountable and punctual Flexible and adaptable to change Strong phone and computer skills including proficiency in Microsoft Outlook and Word. Problem solving and critical thinking skills Self-motivated individual and entrepreneurial. Display professionalism with co-workers and external parties. Build and maintain professional relationships. The ability to work and comply with all EEOC rules collaboratively, respectfully and to accept constructive criticism from management with dignity and respect. Successfully pass background check Required Education and Experience 1 or more years of customer service experience High School Diploma or equivalent Preferred Education and Experience Bilingual (Spanish/English) Associates Degree or Bachelor’s Degree in Business, Communications, or related field Knowledge of the workers’ compensation industry Other Individual is required to sit for an extended period of time, stand, walk, talk and hear, use hands and fingers, handle or feel and reach with hands and arms. May also occasionally need to lift or move 0-15 pounds. Specific vision skills for computer usage and written document reading. EEO Compliance: ReEmployAbility is committed to equal employment opportunity for all persons, regardless of race, color, creed, national origin, sex, age, marital status, sexual orientation, gender identity or expression, disability, veteran status or other status protected by Federal or State law. ADA Compliance: Reasonable accommodations are available to persons with disabilities during the application process and/or interview process in accordance with the Americans with Disabilities Act. #J-18808-Ljbffr