ASSISTANT DEPUTY COMMISSIONER, SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM (SNAP)

Assistant Deputy Commissioner, Supplemental Nutrition Assistance Program (SNAP)

The New York City Human Resources Administration (HRA) provides temporary help to individuals and families with social service and economic needs to assist them in reaching self-sufficiency via essential and diverse programs/services, such as: temporary Cash Assistance, Supplemental Nutrition Assistance Program (SNAP), childcare, eviction prevention services, adult protective services, job training, employment plans/support, domestic violence assistance, child support enforcement, etc. The employees of the Family Independence Administration (FIA) help provide unique individual services to eligible New Yorkers aimed towards the achievement of long-term self-sufficiency.

Under administrative direction, with wide latitude for the exercise of independent judgment, broad scope of authority, and a high degree of accountability the ADC is responsible for directing and managing the operational activities of the Non Cash Assistance Supplemental Nutrition Assistance Program (NCA SNAP), the ADC works closely with the Deputy Commissioner in the formulation, planning, and execution of city, state, and federal directives to reorganize and develop the NCA SNAP so that it may meet the needs of working families, the elderly, and disabled citizens of New York City in a more flexible and direct manner thus eliminating barriers to participation.

Additionally, the Executive Regional Manager closely monitors HRA's SNAP payment accuracy rate to ensure that it meets or exceeds the targets set by the agency FIA's Supplemental Nutrition Assistance Program (SNAP) is recruiting for one (1) Administrative Manager M-4, to function as Assistant Deputy Commissioner, SNAP, who will:

• Control, organize, and direct the operational activities of the NCA SNAP Regional Offices, Supplemental Security Income (SSI), Residential Facilities, and Mail Application Referral Unit (MARU) centers involved in providing SNAP services to approximately 1.8 million clients located throughout the five boroughs.
• Administer the overall effectiveness and efficiency of the Specialized SNAP Change Centers and Fair Hearing Compliance through review of operational procedures and processes to maximize the NCA SNAP Fair Hearing win rate and increase participation in the SNAP program.
• Provide consultation and guidance to Regional Managers regarding their areas of operation. Oversee the direction of the overall Regional Offices operations involved in the timely and accurate eligibility determination of application and recertification, and resolution of complex sensitive operational issues.
• Work directly with Management Information Systems (MIS) to redesign systems applications as they become necessary to meet the policy and procedural changes in the NCA SNAP program and to develop and support systems addressing new initiatives for improved program access and center -workflow.
• Is accountable to the Deputy Commissioner and the Agency in the management and operational implementation of the new federally mandated NCA SNAP Employment Program. Ensure that the program is in compliance with the USDA mandate to ensure all ABAWDs are appropriately meeting the work requirement for SNAP.
• Direct the implementation and administration of policies, procedures, and regulations, as set forth by the Deputy Commissioner of SNAP, Executive Deputy Commissioner of FIA and FIA Executive staff concerning the operations in the SNAP Regional Offices and Specialized Centers. Is responsible for the timely implementation of new operating guidelines, procedures, programs and changes in SNAP administration and center operations and uniformity of interpretation and practice.
• Liaise with FIA Field Operations, Job Support Services and Investigation Revenue and Enforcement Administration (IREA)/Bureau of Fraud Investigation Management to ensure consistency regarding SNAP policies, procedures and operational implementation, which affect both SNAP and Cash Assistance services and clients. Ensure SNAP payment accuracy rate is within acceptable standards as set forth by the agency.
• Conduct meetings with Regional Managers to convey information on mandates or changes to agency policies and procedures which affect the regions supervised. Ensures that Regional Managers are abreast of these changes to ensure that information is passed on to all operational staff. Work with the Office of Policy Procedures and Training to develop operation guidelines for the SNAP Centers and Telephone Interview Processing Services (TIPS) Centers.
• Determine short-term and long-range needs for SNAP Centers in new locations regarding space equipment and personnel and arranges for the establishment of new centers or the relocation of existing offices in order to meet such need. Direct and conduct visits to the SNAP Centers and Community Based Organizations for the assessment of the facilitated enrollment operations and improvement of SNAP services accessibility.

Hours/Shift: Monday – Friday, 9:00am-5:00pm ADMINISTRATIVE MANAGER - 10025