Application Support Analyst - Viewpoint Construction Software

Application Support AnalystWe are looking for a high performing Application Support Analyst to partner with business disciplines and provide hands on management of our Viewpoint Construction Software. The position provides a broad range of systems oversight from operational performance and support, new technology integrations and systems integrations.WHAT WE CAN OFFER YOUWe are dedicated to the well-being of our associates and are proud to be consistently recognized as a Best Place to Work. Our compensation and benefits package not only supports our associates and their families but benefits local communities and communities around the world.Industry-leading performance-based bonus programEmployee Stock Ownership Plan (ESOP)Traditional and Roth 401KTuition reimbursement for associatesScholarship for associates' children up to $28,000 per child1-month paid sabbatical after every five years of employment, plus $5,000 for travel1-week paid volunteer leave each year100% charitable matchMedical, dental, and vision insurance coverage100% paid 10-week maternity leaveA DAY IN THE LIFEPerform troubleshooting of user issues for our application involving external resourcesLead enhancements on our applications ranging from out of the box to custom developed in an evolving and growing environment. SDLC experienceComplete configuration and customization activities to meet business requirements, including basic maintenance of imports and integrations between productsAnalyze, extract and translate business requirements into technical requirementsEffectively test changes and enhancements to deliver the best possible solutionAccurately document requirements and solutions so that it can be communicated to development resourcesIdentify root cause for commonly occurring issues and recommend permanent solutionsCreate training guides and documentation for a wide range of audiencesConduct trainings (classroom, 1 on 1, webinar, recorded) for end usersIdentify break/fix incidents versus enhancement requests, work well with other cross functional teams to resolve any break/fix incidentsBe able to communicate effectively with a wide range of end users/business usersNECESSARY QUALIFICATIONSBachelor's Degree in a technology related field.5-7 years of experience in an application support role.Ability to quickly grasp applications purpose and understanding of its process.Some combination of experience with Software applications/processes (Viewpoint preferably) and/or Construction industry knowledge,Knowledge of business operations; construction industry experience considered a plus.Self-motivated individual who can find innovative ways to solve recurring problems.Strong troubleshooting, analytical, reasoning and research abilities.Exceptional communication skills both written and verbal.Ability to decipher, and present technical information to a non-technical audience and its impactStrong interpersonal skills and perform high level customer service.Thrive in a fast-paced and agile work environment.Some travel required.