IT Support Specialist II

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. Please see Special Instructions for more details. Screening of applications will begin immediately with an anticipated hire date of November 1st, 2026. NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied. Three (3) Professional References Are Required. “ Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension.” Candidate(s) recommended for hire are subject to a criminal background check. Position Information Position Title Position Title IT Support Specialist II Announcement Summary Fayetteville Technical Community College is recruiting for a new member to join our Information Technology Services Team and now accepting applications for a full-time IT Support Specialist II! This position provides technical support, user assistance and system updates and maintenance for the College in a hands-on capacity throughout the College and ensures that issues are resolved efficiently and effectively. This position provides support to the faculty, staff, and classroom computer labs by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus computers, hardware, software, and peripheral equipment. This position’s responsibilities require independent analysis, communication, and problem solving. Duties are performed with little supervision and require initiative and judgment. We offer a valuable benefits package that includes the following: Essential Duties— Duties may include, but are not limited to, the following: Provide in-person or remote assistance first-line support for hardware and software issues, including desktops, laptops, printers, and other IT-related equipment. Perform routine maintenance on computer systems, including updates and security and other patches; monitor system performance to ensure user satisfaction. Deliver exceptional customer service by communicating effectively with users, providing timely updates on issue resolution, and ensuring a positive user experience. Assist end-users in the proper use of computer hardware, software, and peripheral equipment within the established standards and guidelines of the College. Analyze, research, and provide solutions to faculty, staff, and student requests for IT assistance; test and evaluate new IT hardware and software. Maintain accurate records of support requests, solutions provided, and IT-related inventory; update knowledgebase and internal documentation as necessary. Install, configure, and maintain hardware and software; manage IT asset inventory and ensure software compliance with licensing agreements. Coordinate vendor support for hardware and software information for IT-related systems, maintain information about equipment and installation, identify software users and recommend other options as requested. Provide training and guidance to end users on best practices, software applications, and new technologies. Work closely with the other ITS team members and departments to support the mission, technology initiatives and projects of the College. Participate in continuous improvement efforts and contribute to team goals, including workshops, conferences, and meetings to support the mission of the department. Provide support and mentoring to IT Support Specialist I (part-time) staff. Perform related duties as assigned. Minimum Qualifications An Associate degree from an accredited college in Computer Technology, Computer Science, Information Technology, or Network Technology; or equivalent. CompTIA A+ certification is a plus. One year of experience troubleshooting computers, peripherals, and software applications is required. Demonstrated technical expertise in support of Windows and/or Apple operating systems is required. Preferred Requirements Full or Part Time Full or Part Time Full Time College Pay Scale College Pay Scale Minimum starting salary $47,513 annually Number of Months Number of Months 12 Employee Benefits NC State Health Plan NC State Retirement Plan Paid Holidays Educational Benefits Longevity Posting Number Posting Number S100-26 EEO Statement The Fayetteville Technical Community College is an Equal Opportunity Educational Institution/Employer. Close Date Close Date 10/16/2026 Open Until Filled No Special Instructions to Applicants Screening of applications will begin immediately with an anticipated hire date of November 1st, 2026. NOTE: All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied. Three (3) Professional References Are Required. “ Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the STEM OPT extension.” Posting Supplemental Questions Required fields are indicated with an asterisk (*). * How did you hear about this employment opportunity? FTCC Website Indeed NCCCS System Office HigherEdJobs Social Media Glassdoor Internal Email Word of Mouth USJoblink Other #J-18808-Ljbffr