Division of Student Success Ambassador

Job Description

Job Description

Title: Division of Student Success Ambassador

Position Type: Work-Study

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range: $17.50 per Hour

Who We Are:

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.

More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

Job Summary:

The Division of Student Success Ambassador supports multiple student-facing departments across campus, including wellness initiatives, leadership development, career readiness, and student engagement efforts. This role is designed for an active, motivated student who is passionate about helping peers, creating welcoming environments, and promoting campus resources.

Division of Student Success Ambassadors serve as peer leaders and campus representatives by assisting with events, outreach, office operations, student support services, and communications. They also serve in a student-facing, front desk capacity across multiple campus spaces, including the Wellness Den, RISE Center, and S203 operational office. This position reports to designated professional staff within Student Affairs and may assist multiple departments based on campus needs.

Duties & Responsibilities:

Event & Campus Engagement

• Support campus events through setup, check-in, teardown, and cleanup.
• Staff resource fairs, workshops, student programs, wellness events, career fairs, and leadership activities.
• Engage with students at events and provide a welcoming presence.
• Promote student participation in campus opportunities and services.
• Represent the college professionally when interacting with students, staff, faculty, vendors, and community partners.
• Contribute ideas for future events, programs, and student engagement opportunities.

Student Support & Resource Connection

• Assist students in navigating campus resources and support services.
• Promote wellness resources, leadership opportunities, career services, and basic needs support.
• Connect students with professional staff when additional assistance is needed.
• Support peer-to-peer encouragement and student belonging efforts.

Marketing & Communication

• Assist with promotion of events and services through flyers, digital signage, social media, newsletters, and word-of-mouth outreach.
• Help increase awareness of campus opportunities among students.
• Serve as a positive ambassador for college initiatives.

Office & Program Operations

• Maintain organized office, storage, and resource spaces.
• Assist with appointment scheduling, forms, sign-ins, and administrative tasks.
• Help maintain programs such as clothing closets, snack stations, laptop loan inventory, or other student support resources.
• Support digital platforms such as event systems or student engagement tools as assigned.
• Serve in a student-facing, front desk capacity across multiple campus spaces, including the Wellness Den, RISE Center, and S203 operational office.
• Maintain division procedures that support operational excellence.

Professional Development

• Complete required trainings such as FERPA, Title IX, confidentiality, customer service, and other campus trainings.
• Build transferable skills in leadership, communication, teamwork, professionalism, and problem-solving.

Minimum Qualifications:

• Exceptional customer service, dependable, and motivated to help others.
• Strong communication skills, both verbal and written.
• Ability to work with diverse student populations.
• Organized and detail-oriented.
• Comfortable multitasking in a fast-paced environment.
• Ability to work independently and as part of a team.
• Flexible schedule preferred.
• Reliable transportation for off-campus events, if applicable.

Work-Study Eligibility Requirements

This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at View phone number on us.fitly.work or email View email address on us.fitly.work for assistance.

Eligibility Requirements:

• Must have a completed FAFSA on file
• Must be enrolled in a minimum of six (6) credit hours
• Must not have already earned a first bachelor’s degree
• Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.

Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.

Application Instructions: 

By applying for this announced position, applicants certify that all statements, information, and documents provided are true, complete, and correct to the best of their knowledge and are made in good faith. Applicants further understand that omissions, misleading statements, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in their not being considered for employment with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or may constitute grounds for further action pursuant to applicable law.