Sr. AWS Application Production Support Engineer

Job Title: Production Support Engineer – AWS
Duration: Full Time / Permenent Role
Location: Birmingham, AL, Columbia, SC, Knoxville, TN or Lafayette, LA
Work Mode: 5 Days Onsite

Position Overview

• Provide production support for critical HR, Finance, and other back-office applications hosted in AWS.

• Two positions support a 24x7 Eyes-on-Glass environment, working 12.5-hour shifts with rotating day/night coverage every 4–6 weeks (typically Sun-Wed).

• One position (under Aravind) works primarily Monday-Friday with on-call coverage and every-other-weekend support.

• Candidates must be flexible and comfortable supporting a 24x7 production environment.

Key Responsibilities

• Monitor production systems, alerts, scheduled jobs, and application health.

• Perform incident triage, troubleshoot failures, analyze logs, and restore services.

• Support and troubleshoot AWS, RDS, Redshift, AutoSys, and existing CI/CD pipelines.

• Use ServiceNow (or similar ticketing tools) to document and manage incidents.

• Research issues beyond existing knowledge articles, gather diagnostics, and escalate with actionable findings.

• Identify opportunities for automation and operational improvements.

Required Skills

• 6+ years of production/application support experience.

• Strong AWS production support experience, including console navigation and log analysis.

• Experience with:

  • AWS services

  • Amazon RDS

  • Amazon Redshift

  • AutoSys

  • Incident management and troubleshooting

  • ServiceNow or comparable ticketing systems

• Good understanding of DevOps and CI/CD processes, including running, monitoring, and troubleshooting pipelines rather than building or deploying them.

Nice to Have

• AWS Associate Certification.

• Python scripting (strongly preferred for at least one of the three hires).

• Experience supporting HR, Finance, or other enterprise back-office applications.

• Automation experience.

Key Success Factors

• Strong log analysis and troubleshooting skills.

• Ability to independently investigate issues

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.