Shift Supervisor for 4pm-2am on Wednesday through Saturday

The Spring is growing and have added some new positions. We are looking for an experienced Shift Supervisor for 4pm-2am on Wednesday through Saturday

The Spring is a faith-based service provider, shelter, and advocacy organization for survivors of domestic violence, sexual assault, stalking, and human trafficking.

The Shift Supervisor provides on-shift leadership to Advocate staff, ensuring safe, effective, and trauma-informed services for shelter guests. This role offers real-time guidance, oversees daily operations, and serves as the point of contact for staff support, guest concerns, and incident response. Shift Supervisors help maintain a supportive, organized, and responsive shelter environment.

Key Responsibilities

Leadership & Staff Support

• Supervise, coach, and support Advocate and Advocate Support staff during assigned shifts
• Ensure accountability to policies, procedures, and program expectations
• Model trauma-informed advocacy and escalate concerns to the Crisis Shelter Manager as needed
• Support hiring, onboarding, training, and ongoing staff development
• Ensure staff complete required annual training and certification requirements

Guest Services & Program Oversight

• Ensure guest intakes are completed within 72 hours of arrival
• Monitor advocate caseloads to ensure quality advocacy, safety planning, and service coordination
• Oversee accurate, compliant documentation in alignment with OAG standards
• Ensure services are survivor-centered, inclusive, confidential, and legally compliant

Operations & On-Call Support

• Support day-to-day shelter operations and inventory management
• Assist with planning and hosting shelter events
• Fill in as Guest Advocate or Advocate Support staff as needed
• Participate in on-call rotation and respond to shelter emergencies

Qualifications

• Bachelor's degree in a related field or 3 years of related experience
• Minimum 1 year of supervisory experience
• Social services experience preferred
• Valid driver's license
• Ability to sign The Spring's Statement of Faith

Skills & Abilities

• Strong leadership, communication, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to confidentiality, ethical standards, and professional boundaries
• Comfortable working independently and as part of a team
• Proficiency with Microsoft Office 365

Why Join Us?

Join a mission‑driven team committed to equity, compassion, and empowering survivors.

Apply today and be part of a movement that uplifts survivors and strengthens communities.

The Spring is committed to providing a compensation and benefits package that strives to meet the needs of its employees and their dependents. Full time employees are eligible for benefits that include medical, dental, vision, life and long-term disability insurance as well as flexible spending accounts, 401(k), paid vacation and holidays.

Must be able to pass a 7-year background check. Any job offer will be based on the results of the background testing. A felony does not automatically exclude you from consideration.