IT Help Desk Intern

Love technology? Enjoy solving problems and helping people? Join the City of Flagstaff's IT team! We're looking for an enthusiastic, customer-focused IT Technician to help keep City employees connected, productive, and equipped with the technology they need to serve our community. From deploying new computers to tackling everyday technical challenges, you'll gain hands-on experience in a dynamic IT environment where your work makes a difference every day!

• Provides exceptional customer service to both internal and external customers.
• Documents work order requests and resolutions in a timely fashion within the IT Ticketing Software.
• Works under the direction of Help Desk Team Lead and/or other internal IT teams to assist in larger projects as needed.
• Maintains the highest levels of confidentiality and security with regard to data access and confidential information.
• Assists with support of the City of Flagstaff Police Division’s devices and software.
• Assists with the Device Inventory Project
• Other duties as assigned.

HELP DESK

• May answer calls to the Help Desk phone line, monitor Email, greet and assist Help Desk walkup requests, closely monitor and address incoming Help Desk Tickets via the ticketing software.
• Provides front-line service to end-users on hardware and software related challenges.
• May assist with the annual device replacement cycle including installation and decommission of devices.

DESIRED EXPERIENCE AND TRAINING

• Actively working toward completion of a two or four-year degree in computer science, related field or area of assignment, or equivalent course work.
• Some IT related professional or educational experience.
• Strong customer service and communication skills/experience.

OTHER REQUIREMENTS

• Must possess, or obtain upon employment, a valid Arizona driver’s license.
• Regular attendance is an essential function of this job to ensure continuity.

Note: This position is a temporary position and is not eligible for benefits

We are dedicated to fostering an inclusive and positive work environment. We offer competitive pay and the chance to work with a committed team making a difference in our community. Located in the beautiful mountain town of Flagstaff, AZ, you’ll enjoy a unique quality of life with outdoor recreation, stunning scenery and a welcoming community.

The City of Flagstaff is looking for team members who are passionate about community, innovation, and quality of life. Come be a part of this cool community and see why the City of Flagstaff is a great place to work!