Forward Deployed AI Engineer (New York)

About EdraEdra is solving one of the hardest problems in enterprise AI: AI models are generic but company processes are specific. We build AI agents that learn how processes actually run, and then run their operations.We're a Series A startup, backed by Sequoia and other leading VC firms, led by Co-Founders who created and led Forward Deployed AI Engineering at Palantir, and we're growing our team in New York and London. We're a deeply technical team of engineers, AI researchers, and strategists with a high bar for talent and a shared belief that exceptional people are the foundation of everything great we'll build.The RoleWe're building a learning system that teaches AI agents how enterprises actually work. Our system ingests knowledge bases, conversations, tickets, and system logs, then produces written instructions that agents can execute–with confidence scoring to know when to automate and when to seek human input.We're looking for Forward Deployed AI Engineers who have built complex, production LLM-based systems, and want to work directly with our enterprise customers. Whether you've scaled LLM workflows handling millions of requests, built multi-agent systems in production, or designed evaluation frameworks for enterprise deployments, we want people who bring intensity and self-direction to their craft.You'll own the full technical journey: understanding how an operation works, identifying the right problem, designing and building the solution, shipping it to production, driving adoption, and expanding its impact. This is an engineering role: you'll write production code, make architectural decisions, build agentic systems, and take responsibility for the outcome.What You'll DoWork directly with enterprise customers to identify new problems, prototype solutions, and ship them to productionOwn customer engagements from discovery and solution design through production, adoption, and expansion.Design and implement LLM-powered systems and agentic workflows from concept to productionUse and extend our core context-learning library to solve customer problems, contributing reusable capabilities and lessons back into the platform.Build agentic features for knowledge management–think agents that can edit, update, and maintain large knowledge bases autonomouslyBuild reliability and confidence systems–evaluation frameworks, confidence scoring, and logic for when to automate vs. when to escalate to a humanArchitect async, scalable systems that handle complex AI orchestrationWhat We're Looking ForYou've built complex, production LLM-based systems with real depth–something with multiple layers of engineering decisions you can walk through in detailYou've shipped something meaningful to production and can explain how it evolvedYou're excited by open-ended problems where the solution might not exist yetYou have experience with (or strong interest in) how systems learn and improve over time: human-in-the-loop feedback, prompt optimization and context engineeringYou have experience building agents and autonomous systemsYou can navigate between research papers and production code with equal comfortYou bring customer empathy and commercial judgment, and remain effective when requirements, data, or expectations are unclear.You're a strong communicator who can clearly explain your work to teammates and customersYou have 3+ years of professional experienceDon't meet all of the above traits? We'd still love to hear from you. We're looking for exceptional people with unique skills and interests, and we know that great people have different backgrounds and skillsets.Learn More About EdraWatch our Series A announcement videoRead our blog post from our launchLearn more about what we're buildingCompensation & BenefitsEdra offers generous compensation and benefits in both New York & London:Competitive base salary & meaningful equityTop tier health, dental, & vision plans: Top plans with 100% premium coverage in the US (and a One Medical membership)Private medical & dental coverage in the UKFlexible paid time offLunch provided in office most days, snacks & drinks tooA stipend to set up your workspaceA Few DetailsWe work together in person five days a week from our offices in the West Village (New York) and Holborn (London).Edra is an equal opportunity employer and we encourage applications from individuals of all backgrounds. Edra does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other legally protected characteristic.