Lab Computing Analyst

Lab Computing Analyst

Applies professional-level technical skill and judgment to provide non-routine technical support for computer/data center operations. Installs, configures and troubleshoots server and non-desktop computer hardware, software, systems and other resources in a data center or other centralized computer network setting. Maintains access control, data integrity and file system security for the computer/data center environment. Monitors, tracks and records system performance and utilization metrics. Communicates highly technical information to both technical and nontechnical personnel. Recommends process, hardware and software solutions, including new acquisitions and upgrades, to improve computer/data center efficiency. May participate in development of information technology and infrastructure projects. May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions. May include company-wide, web-enabled solutions.

We are looking for a highly motivated Lab Computing Analyst to provide critical support as part of a dynamic lab IT service team.

Job Responsibilities:

• Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implement customer specified benchtop computing design and processes
• Administer and assures connectivity of customer's Windows based platform
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imaging of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensure adherence to client's corporate policies through periodic reporting and compliance programs
• Act as the technical support contact for instrument vendor
• Repair and troubleshoot instrument related computers and escalating issues to the client
• Provide technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC's, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Act as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provide support across all Enterprise practices as required
• Demonstrate appropriate use of office equipment/software after training
• Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

• Bachelor's Degree with two plus years of technical experience
• Associates Degree with three plus years of technical experience
• High School Diploma or equivalent with five plus years of technical experience

Preferred Qualifications:

• Experience with technologies including Microsoft Office, networking, remote computing and backup systems.
• Experience with scientific instrumentation
• Experience in Life Science environment
• Experience in a validated environment
• Experience working in GxP, ISO, and FDA compliant facilities

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory Proprietary
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.

Required Skills & Experience:

• Basic networking and computer skills, Repair and troubleshoot instrument related to computers.
• 4 years of experience in an IT or lab environment.
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Role Requirements:

• Approximately 10% - 20% of work would be desk role and the rest of the day would be fixing issues with the lab etc.
• Ability to lift 25–50 pounds.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls.

Willingness to learn quickly and undergo required training. Driving within the site may be required but not mandatory.