Server

Server

The Server's responsibility is selling and serving food and drink in a professional manner.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).

Responsibilities

Duties include but are not limited to:

• Prepares mise-en-place; sets up and clears tables in the work area.
• Maintains high standards of hygiene and orderliness.
• Provides genuine hospitality and recognition, acts as host/hostess in the work area.
• Promotes hotel services and products.
• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per hotel standards in a friendly, timely and efficient manner.
• Anticipates guest needs, offers suggestions and ascertains satisfaction.
• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Describes food & beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate manner.
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
• Requisitions supplies according to established procedures.
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
• Communicates guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system.
• Checks completed kitchen orders with the guest's original order.
• Anticipates guest needs to ascertain satisfaction and responds urgently and appropriately to guest concerns and requests.
• Perform other duties as assigned.

Qualifications

• Minimum of a high school diploma (or equivalent) and 1 year of food service experience. However, a combination of experience and/or education will be taken into consideration.
• Fine dining experience preferred.
• Strong knowledge of food & beverage.
• Must possess a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
• Strong ability to multi-task and observe entire dining room.
• Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
• Strong time management skills.
• Excellent communication and customer service skills.
• Strong interpersonal and teamwork skills.
• Ability to organize and prioritize.
• Strong commitment to service.
• Exemplary English language skills.
• TIPS Certification.
• Certified in CPR, First Aid AED.
• Must be able to go up and down staircase as well as stoop and bend.
• Must be able to lift up to 25 pounds.