Staff Designer, Vehicle Shopping and Service Experience

Job Description

Staff Designer, Vehicle Shopping and Service Experience

Human Interface Design Studio

About the Team

GM's Human Interface Design Studio is hiring a Staff Designer to shape the future of our global web and app experiences.

We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM's digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world. This role plays a critical part in defining that future.

What You'll Do

This is a hands-on senior design role with enterprise impact. You will operate as a design leader through craft, clarity, and influence.

You will lead the design of vehicle discovery, shopping, and service experiences, shaping how customers engage with GM across key moments in their ownership journey. You will work alongside designers and cross-functional partners to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view.

You will:

• Set and champion experience direction across web and mobile

• Personally design and drive high-quality visual, interaction, and motion design

• Lead complex initiatives from concept through delivery

• Translate research, data, and business strategy into clear experience decisions

• Influence cross-functional partners and align teams around compelling solutions

• Elevate design standards through critique, prototyping, and hands-on contribution

• Navigate ambiguity and modernize legacy systems with clarity and intention

• Drive measurable customer and business impact

Key Characteristics

• A senior product designer with a track record of shaping and shipping high-impact digital products at scale

• Strong command of visual fundamentals, interaction design, and motion

• Able to move seamlessly between system-level thinking and pixel-level precision

• Comfortable leading large, ambiguous initiatives without formal authority

• Clear, confident communicator who can influence senior stakeholders

• Motivated by raising standards and building durable experience foundations

Responsibilities

• Lead end-to-end design for complex, cross-platform vehicle shopping and service initiatives

• Define scalable experience patterns and contribute to system evolution across web and mobile

• Drive alignment across product, engineering, and business partners

• Lead design reviews and contribute to raising the overall craft bar

• Build interactive prototypes to validate direction and accelerate decision-making

• Ensure accessibility and inclusive design are embedded in the work

• Serve as a trusted design partner to senior leaders

• Foster team growth through supportive feedback and productive collaboration

Your Skills & Abilities (Required Qualifications)

• 10 or more years designing digital products for web and or mobile

• Strong portfolio demonstrating systems thinking, craft, and shipped digital products

• Proven experience delivering measurable business and customer impact

• Deep knowledge of UX principles, usability heuristics, and commerce best practices

• Exceptional eye for layout, hierarchy, typography, and visual coherence

• Experience building interactive prototypes and incorporating motion

• Strong storytelling and senior-level presentation skills

• Ability to influence cross-functional leaders in complex environments

• Proficiency in Figma and Adobe Creative Suite

What Can Give You a Competitive Advantage (Preferred Qualifications)

• Experience working within complex global brands

• Background in automotive or large-scale digital ecosystems

• Experience modernizing legacy systems or scaling digital commerce platforms

Compensation:

• The expected base compensation for this role is: ($159,400 - 244,500). Actual base compensation within the identified range will vary based on factors relevant to the position.

• Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.

• Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}.

This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources ( .

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .

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Our Culture

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Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

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The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at View email address on click.appcast.io .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.