Health Program Manager 2

DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona’s children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career, from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Bloodspot Screening Lead Job Location: 250 N 17th Ave, Phoenix, AZ 85007 Posting Details: Salary: $61,798 | Grade: 21 Job Summary This position will be responsible for performing critical and time sensitive follow-up and case management services for newborns and infants with abnormal dried blood spot screening test results. It will serve as the lead for the section, providing follow-up case management on complex, time‑critical test results, training staff on procedures and assisting follow‑up specialists with difficult cases. Responsibilities include analyzing laboratory test results, documenting actions in laboratory management information systems and coordinating follow‑up activities among physicians, hospitals, parents and testing centers to ensure proper timely services and care. The role also provides customer service to doctors, parents and external partners regarding newborn screening results, participates in continuous quality improvement projects, reviews SOPs, and supports education events at hospitals. Additional duties include performing quality assurance reviews and assisting with development of SOPs for the section. Job Duties Conduct timely follow‑up and case management services for newborns with abnormal dried blood spot screening test results. Analyze laboratory results to determine appropriate actions for follow‑up. Coordinate follow‑up activities among and between physicians, hospitals, parents and testing centers. Document all actions in patient records and laboratory information databases and prepare reports as needed. Participate in CQI activities, including long‑ and short‑term project planning and protocol review. Develop monitoring and evaluation procedures for new and ongoing disorders. Attend newborn screening partner meetings, follow‑up team meetings, huddles, webinars and workshops. Provide customer service to doctors, parents and external partners. Assist with newborn screening education events at hospitals. Assist with onboarding and training of new staff and support the supervisor. Perform other duties as assigned related to the position. Knowledge, Skills & Abilities Knowledge Medical terminology Database management and record keeping Laboratory or audiological testing procedures, test results and implications Alternatives/options to standard office operating procedures Case management and medical terminology related to newborn screening Genetics, metabolic disorders, and evidence‑based follow‑up practices National recommendations, emerging conditions, and evolving newborn screening technologies Performance Management, CQI, and Lean methodologies Skills Written and verbal communication Organization and prioritization Analysis and interpretation of test results Interaction with medical professionals, healthcare institutions and the public (active listening, sensitivity) Computer operation Abilities Learn ADHS Newborn Screening Program objectives, standards, follow‑up protocols and procedures Make informed decisions and work effectively under stress Quickly identify abnormal or borderline results, assess risk, coordinate with healthcare providers, and ensure timely communication and referrals Evaluate complex laboratory results, integrate evolving clinical guidelines, and determine appropriate next steps Gather information effectively via phone or email and document accurately Work in a team environment Support a diverse multicultural workforce and promote equal opportunity, creating an inclusive environment Selective Preference Preference given to candidates with Social Services/case management experience and a Master’s degree in a related field. Bilingual preferred. Pre‑Employment Requirements Bachelor’s degree in a health‑related field (e.g., social work, psychology, health care science, sociology, public health, nursing). Driver’s License Requirements – if driving is essential to the job. All newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify). Benefits Affordable medical and dental insurance plans Paid vacation and sick time Paid Parental Leave – up to 12 weeks per year for newborn or newly‑placed foster/adopted child (pilot program) 10 paid holidays per year Wellness program and plans Life insurance Short‑/long‑term disability insurance Defined retirement plan Award‑winning Infant at Work program Credit union membership Transit subsidy ADHS Student Assistance Pilot Program To learn more about the Paid Parental Leave program, visit the benefits page. For a complete list of benefits provided by The State of Arizona, please consult the benefits page. Retirement The State contributes to the ASRS in an amount equal to your contribution, 50% each. New State employees have a 27‑week wait period for contributions to begin. Contact Us The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing View email address on click.appcast.io. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E‑Verify Employment Eligibility Verification. #J-18808-Ljbffr Arizona State Government