Care Liaison

Job Description

Job Description

Purpose: 

The Care Liaison will serve as the primary point of contact for incoming calls and prescription referrals for one of RareMed’s dedicated patient service programs. The Care Liaison will support activities including intake and data entry of prescription referrals, referral processing, triaging of patient/prescriber inquiries, prescriber interaction, and client follow-up. The Care Liaison will have a deep understanding of the programs standard operating procedures and required service level metrics. The Care Liaison will be required to work cross-functionally with the other teams supporting the patient service program including Case Management and Pharmacy triage support. 

Responsibilities: 

• Execution of end-to-end processes to support appropriate data entry and referral triaging 

• Day to day phone support in order to ensure appropriate routing of calls to internal teams as well as timely resolution of program inquiries  

• Day to day involvement with team to ensure all referrals are processed and triaged appropriately via documented standard operating procedures 

• Interface with patients and caregivers in order to coordinate delivery of prescriptions 

• Provide feedback to operations team when issues in process arrive