Benefits Specialist

Benefits Specialist

West Palm Beach, Florida, United States

About the Job

Job Title: Benefits Specialist/Customer Service (Benefits/HR)

Location: West Palm Beach, Florida

Pay: up to $30 per hour DOE

Category: Customer Services/HR/Benefits

Position Overview

Our client, a Global Financial Services company is seeking a detail oriented Benefits Specialist with a focus on customer service. In this role, you will be instrumental in managing employee participation in various benefit programs, including health insurance, ancillary benefits, and other perks. Your responsibilities will encompass effectively communicating benefit details to employees, addressing their inquiries, and ensuring compliance with relevant regulations.

Key Responsibilities

• Deliver exceptional customer service to employees and field partners through various communication channels, including phone calls and emails.
• Educate employees about their benefits, enrollment processes, and choices, providing guidance to ensure optimal customer service.
• Research and resolve product and service issues from internal partners, clients, and worksite employees, ensuring accurate and timely responses.
• Reference benefit documentation to ensure compliance with all applicable state and federal regulations and laws, including Section 125.
• Maintain knowledge of all systems, processes, and changes pertaining to various benefit plans, regulatory changes, policy changes, industry developments, and internal resources.
• Collaborate with team members, sharing tasks and responsibilities to achieve common goals and foster a sense of unity.
• Prepare and process basic benefit enrollments, changes, terminations, and adjustments for PEO Benefit offerings, ensuring timely processing and accurate record-keeping.
• Participate in the annual enrollment process, including training, education, and follow-up, while reviewing current processes and changes.
• Utilize problem resolution and critical thinking techniques to assist customers and make recommendations to the team and management.
• Provide professional communication in all interactions, demonstrating strong prioritization and organizational skills.
• Meet all Key Performance Indicators (KPIs) through adherence to business schedules, responsiveness, and Service Level Agreements (SLAs).

Qualifications

Education:

• High School Diploma or equivalent required.
• College degree preferred.

Experience:

• 1-2 years of customer service experience required.
• 1-2 years of experience in employer benefits required.
• 1-2 years of experience in a PEO environment preferred.

Skills and Abilities:

• Proficiency in Microsoft Office Suite and basic understanding of Prism.
• Strong verbal and written communication skills at all organizational levels.
• Ability to work extended hours beyond the normal work schedule, including evenings, weekends, and extra shifts, sometimes on short notice.
• Capacity to work under specific time constraints.

Licenses and Certifications:

• 2-15 Life and Health License preferred (to be obtained within 3 months of hire but flexible).

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and jobs, help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

How to apply

Interested candidates should submit their application here: mothershipcorp.com/questionnaire

Build a robust profile so we can know you well upfront:

The above is to ensure best matching and verification results and to join our network for all open roles. It also serves as your new digital resume for global roles, both on, and off, the Mothership network. A true representation of yourself, beyond the resume.

Quick apply available here: mothershipcorp.com/apply.

We will not respond to email or DM applications, as these are too hard to track and manage at scale. Please apply per details above, only, for efficiency and best results. Again, we cannot respond to all ad-hoc, but can communicate via our network and system, seamlessly. This is a very important step. If you are referring candidates, please have them complete the questionnaire form above, and enter your information in the who you referred you to us section of the questionnaire form. You will get credit and be contacted as they are hired. Applications will be reviewed on a rolling basis until filled. Thank you for assisting us in placing candidates at warp speed and with matching precision!

Equal Opportunity Statement

Mothership is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a key player in delivering outstanding service. We look forward to your application!

Learn more about all the incredible opportunities available at Mothership, where we match you with world renowned clients and work, and help you develop and grow, enable you with cutting-edge intuitive technology, and so much more!

Or refer someone