SURVEILLANCE AGENT

Surveillance Agent

Bernalillo, NM 87004 Start Date 10/22/2025

Overview

Salary Range $21.19 - $23.84 Hourly Position Type Full Time Job Shift Any Category Gaming Commission

Description

Position Summary

Using audio and video equipment, observes and reports illegal and non-procedurally compliant violations of casino policies and procedures, NIGC, STGC Regulations and the New Mexico Gaming Compact. Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

Maintains video/audio surveillance of gaming activities using multiple monitors. These functional areas include, but are not limited to; casino table games, bingo (includes bingo card room), cashier cage, video slot machines, Poker, Keno, count, sort, and money rooms, storage locations, vault, entrances, outdoor grounds, parking lots, stairs and open common areas. Maintains surveillance over monetary transactions and stations. Documents monetary transactions for procedural inconsistencies. Prepares and maintains an individual official log of departmental activities. Documents and provides evidence for use by casino for legal purposes. Maintains radio contact with security personnel, casino managers, and other surveillance personnel as assigned. Works within, adheres to, and contributes to an established operational chain of command. Maintains confidentiality of duties, reports, investigations, and any other job-related information at all times. Builds a professional relationship with all team members and work associates, while supporting a strong collaborative work environment. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities

Supports a single function and holds a position that does not supervise people but provides guidance to lower-level Team Members as needed. Functions as an advisor to management due to the complexity of the level of work performed. May hold current licenses, certifications, specialized education, and possess stipulated technical expertise as required. Demonstrates advanced knowledge in all aspects of the specialized function. Performs work as a highly skilled individual contributor and considered a subject matter expert within the peer set, particularly with problem-solving. Critical thinking and the ability to analyze issues, identify solutions, and implement them effectively.

Key Performance Indicators

This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared to all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.

Knowledge, Skills, and Abilities

Ability to speak clearly, understand radio transmissions, and operate assigned equipment. Ability to pass vision test, eyesight correctable to 20/20, and have no colorblindness. Ability to identify violations involving casino policies and procedures. Ability to attend and pass training classes and courses. Ability to communicate effectively with others. Ability to understand and follow standard operating procedures and departmental operating guidelines. Ability to make quick decisions under stressful conditions. Ability to draft written reports and other documentation. Ability to perform repetitive duties over long periods of time. Ability to work odd and unusual hours. Ability to operate effectively, a hand controller lever. Ability to visually observe and discern screen images and make recommendations. Ability to successfully complete a comprehensive background investigation. Knowledge of, and ability to use, video recording and audio equipment. Must have knowledge of, or be willing to learn, gaming rules, slot machines, bingo, Table Games, and Poker Ability to perform basic mathematical problems quickly and accurately. Ability to work harmoniously and professionally with co-workers and supervisors.

Qualifications

Education and Experience

Required: High School diploma, GED certification or equivalent. One (1) year of Casino operations experience, in one or more of the following: Surveillance Security Dispatch Table Games Slots Cage Vault Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.

License/Certifications/Registrations

Must be able to successfully pass a stringent background investigation. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions The following selected physical activities are required to perform the essential functions of this position

Physical Requirement - Description

Balancing - Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing - Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling - Moving about on hands and knees or hands and feet.

Crouching - Bending the body downward and forward by bending leg and spine.

Feeling - Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Grasping - Applying pressure to an object with the fingers and palm.

Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.

Kneeling - Bending legs at knee to come to a rest on knee or knees.

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (Up to 40 lbs.)

Pulling - Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 40lbs.)

Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 40lbs.)

Reaching - Extending hand(s) and arm(s) in any direction.

Seeing - The ability to perceive the nature of objects by the eye.

Walking - Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.

Sitting - Particularly for sustained periods of time.

Standing - Particularly for sustained periods of time.

Stooping - Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.

Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

List Working Conditions Required: - Work is performed indoors subject to stale air and cigarette smoke. Requires sitting for long periods of time viewing monitor screens. Work is performed in a confined environment. Eyes are subject to excessive strain.