Call Center Supervisor
Conduent
Conduent State Healthcare, LLC seeks a Call Center Supervisor to lead teams supporting Medicaid and state healthcare programs. This role oversees daily contact center operations, ensuring high-quality, compliant service for members and providers. Responsibilities include monitoring KPIs, coaching staff, handling escalations, and maintaining adherence to state and federal regulations. The supervisor partners with cross-functional teams to enhance processes and leverage health IT tools, contributing to efficient, secure delivery of public health program services in a performance-driven, client-focused environment.
Vacancy posted 3 days ago
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