Vice President Commercial Systems & Operations Officer - GR, MI

Job Title: VP Commercial Systems & Operations Officer

Primary Location: Grand Rapids, MI


Employee Status: full-time salary

Estimated Hours/Week: 38

Fully On-Site

What You'll Get: (note varied offerings based on role and hours)

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check out this helpful guide!

About this position:

The Vice President, Commercial Systems & Operations Officer leads the overall direction, development, and governance of commercial lending systems and operations. This role partners closely with the Senior Vice President Chief Commercial Officer and cross-functional leaders to design and implement scalable operating procedures, enhance system capabilities, and ensure full compliance with regulatory requirements. Additionally, the position drives alignment of business unit data with the Credit Union's data governance framework, promoting accuracy, consistency, and integrity across all commercial operations.

What you'll do:

Data Governance & Reporting Oversight

• Oversee SilverLake data management to ensure accurate, consistent reporting across all departmental outputs and adherence to established data governance standards.
• Partner with the Data Governance team to define, implement, and uphold data quality standards across all Commercial systems.
• Direct the development and distribution of Commercial loan reporting-including monthly production, reserve analysis, call reporting, and compliance reporting-ensuring accuracy, timeliness, and appropriate stakeholder delivery.

Compliance & Regulations

• Develop, implement, and enforce policies and procedures to ensure compliance with all applicable regulatory requirements, including HMDA, Regulation B (ECOA), SCRA, Section 1071, and applicable insurance and flood regulations.
• Maintain and continuously enhance the Commercial Lending & SBA Operations Manual, ensuring documentation is comprehensive, well-organized, and accessible, with clear procedures, compliance guidance, and best practices for operational success.

Operational & Administrative Leadership

• Oversee key administrative functions of the Commercial Lending department, including general ledger reconciliations, loan file maintenance, and accurate loan boarding in alignment with approved terms and supporting documentation.
• Administer the Commercial Lending intranet and SharePoint platforms, ensuring resources and communications are current, relevant, and consistently updated across all markets.
• Support additional initiatives and projects as assigned, contributing to the continuous improvement of Commercial and SBA operations.

Systems Management & Integration

• Serve as the primary liaison for Commercial systems (SilverLake, Symitar, Suntell), working closely with Information Services to approve configuration changes and safeguard system integrity and data integration.
• Lead the negotiation, renewal, and management of Commercial software vendor contracts, including LaserPro, Suntell, IBISWorld, Moody's CMM, and Lereta.

What You'll Bring:

• Bachelor's degree in accounting, Business, Finance, Economics, Information Systems or equivalent work experience.
• 10+ years of prior commercial operations, documentation and/or information systems experience.
• Working knowledge of core systems Jack Henry Symitar and SilverLake as well as underwriting software Suntell Square 1 Credit Suite, and loan documentation software LaserPro.
• Experience with MicroSoft Office products with strong working knowledge of Excel required.

Who We Are:

We're proud of our past, thrilled with our present, and couldn't be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.

As a credit union, LMCU is a not-for-profit institution, owned by its members, instead of corporate stockholders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don't exist at traditional banks.

It's about always doing what's best and right for our members - it guides everything we do.

From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members.

Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day. As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members' lifetime financial needs.


You'll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals.

Have additional questions about the role?

You may email us at: View email address on click.appcast.io


If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:

Call us at: View phone number on click.appcast.io

Mail your resume to: 5664 Prairie Creek Drive, Caledonia, MI 49316

Please Note: These options are reserved for use by individuals requesting accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU's online application.

LMCU is an Equal Opportunity Employer