Surgical Support Coordinator

Overview US Oncology Network is looking for a Surgical Support Coordinator to join the Texas Oncology team in San Antonio, TX. This position supports the Medical Center at 5206 Research Dr. Typical work week is Monday‑Friday 8:30 a.m.‑5:00 p.m. Responsibilities Effectively oversee and manage the continuum of surgical case coordination within department standards. Coordinate, schedule, and authorize pre‑operative clearance testing (e.g., cardiac, pulmonary) and diagnostic imaging (e.g., CT, MRI, US, X‑Ray) as ordered. Coordinate surgical cases between patients, co‑surgeons, vendors, first assists, and facilities. Ensure that reports (e.g., pathology, post‑operative note) are captured in the chart. Review and confirm with patients all surgical details and pre‑appointment instructions or protocols (e.g., arrival, bowel prep). Request, review, and audit referrals and authorizations to ensure appropriate approvals prior to all scheduled procedures in accordance with medical policy and payer requirements. Evaluate service costs and execute financial clearance and patient care commitments prior to service delivery. Manage physician operating room (OR) blocks with surgical facilities in accordance with facility policy. Accurately document and update patient records in designated systems to ensure all parties have correct information. Provide support and information to providers to troubleshoot and manage complex administrative issues. Maintain strict confidentiality and adhere to HIPAA guidelines and regulations. Perform other duties as requested or assigned. Qualifications Level 1 High School diploma or equivalent required. At least three (3) years of medical office or hospital experience with progressive responsibility or equivalent combination of education and work experience. Clinical experience as a medical assistant or surgery scheduler preferred. Knowledge of multiple PMS and EHR platforms preferred. Experience with Microsoft Office products (Outlook, Word, Teams, Excel) required. Proficiency with medical and surgical terminology and knowledge of insurance benefits, eligibility, and authorization procedures. Must successfully complete required onboarding courses and on-demand training within 45 days of occupying the position. Level Sr Four (4) years of medical office or hospital experience with progressive responsibility or equivalent combination of education and work experience. Clinical experience as a medical assistant or surgery scheduler preferred. Competencies Uses technical and functional expertise: possess up‑to‑date knowledge of the profession and industry; accesses and uses other expert resources when appropriate. Demonstrates adaptability: handles day‑to‑day work challenges confidently; willing and able to adjust to multiple demands, shifting priorities, ambiguity, and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Uses sound judgement: makes timely, cost‑effective, and sound decisions; makes decisions under conditions of uncertainty. Shows work commitment: sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to quality: emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluates products, processes, and services against those standards; manages quality; improves efficiencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to sit or stand, talk, see, and hear throughout the workday. Duties include handling and lifting patients, manual and finger dexterity, eye‑hand coordination, and standing and walking for extensive periods. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment This is an in‑office position. The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic environment. Work involves in‑person and virtual interaction with co‑workers, management, and patients. Minimal travel by air or automobile to office site may be required. #J-18808-Ljbffr US Oncology Network-wide Career Opportunities