Knowledge Management Specialist

More Than A Career - A Chance To Make A Difference In People's LivesBuild an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.WMS II - This position is the intermediate level of the Work Management Specialist classification hierarchy. Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.Basic Qualifications:High School Diploma/GED1-year minimum required related work experienceAdditional Preferred QualificationsPossesses a general knowledge of applications used in Distribution, Customer Experience & ServicesExhibits flexibility and dependability during normal work schedule and after hours emergency storm restorationCollaborates effectively in a team environmentProficient in system applications used in Distribution, Customer Experience & ServicesKnowledge of local ordinances, permits, and inspectionsSupports changing work environments, processes, and policiesExhibits effective written and verbal communication skillsPossesses a working knowledge of Microsoft Office SoftwarePrevious customer service experiencePrioritizes work effectivelyDemonstrates good judgment in decision makingWorks independently in resolving problemsTravel Requirements: 5-15%Relocation Assistance Provided: NoRepresented/Union Position: NoVisa Sponsored Position: No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.