Senior Technical Support Engineer (Fully Remote)
Chainguard
New York, NY
- Remote job
Triage, investigate, and resolve complex customer issues with Chainguard Images. Escalate to Engineering when necessary and communicate proactively to keep customers informed and SLAs met. Document issues, create Knowledge Base articles, and participate in the on-call rotation. What we're looking for: 5+ years supporting enterprise customers and 3+ years with Linux, Docker, and Kubernetes. Strong communication skills and experience with CI/CD, GitHub, Helm, Terraform, and cloud platforms like AWS. A curious, startup-minded problem solver who thrives in fast-paced environments. Why Chainguard: Remote-first culture with flexible time off and coworking stipends. 100% covered health, vision, and dental insurance for you and your dependents. 18 weeks parental leave for birthing parents, 12 weeks for non-birthing parents, plus stock options. Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds of open source software to help organizations build faster, stay compliant, and eliminate risk. The company is venture-backed by leading investors and serves Fortune 500 enterprises and global industry leaders, with a remote-first culture focused on customer obsession and serious work. #J-18808-Ljbffr Chainguard
Vacancy posted 1 day ago
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