Food Service Worker

Food Service Worker

The Food Service Worker is responsible for providing comprehensive support in customer service and food preparation in varying types of food service operations. This role ensures high standards of sanitation, safety, and customer satisfaction while adhering to University Housing and Dining (UHD) policies and procedures.

The Food Service Worker is responsible for:

• Serving high-quality food products which may include performing short-order, made-to-order cooking, and customized drinks using commercial production and kitchen equipment. Read, follow, and execute recipes based on culinary standards. Set up, stock, clean, and replenish the serving area before/during service. Maintain concise menu and product knowledge and ensure customer satisfaction with drink/food quality. Break down and clean all serving areas, workstations, and equipment after service. Restock shelves, beverage stations, and convenience store merchandise as needed. Ensure detailed cleaning tasks are completed throughout the shift.
• Providing excellent customer service to external and internal customers by greeting and assisting customers, ensuring a professional and enthusiastic demeanor. Operate the point-of-sale (POS) system, process meal plan, cash, credit card, and transactions accurately.
• Maintaining and replenishing service supplies, including condiments and napkins. Assisting in maintaining cleanliness and sanitation in all areas, including dining rooms, kitchens, dish areas, and bathrooms. Tasks include but not limited to sweeping, mopping, cleaning surfaces, walls, and windows. Report emergencies and equipment issues.
• Ensuring compliance with food safety and sanitation guidelines. Store food in designated areas following wrapping, dating, and rotation procedures. Maintain temperature logs throughout shift and ensures food is cooked and maintains appropriate temperature throughout service. Avoid cross-contamination and actively monitor food levels and quality. Follow work safety guidelines and utilize proper PPE as needed.
• Seeking direction at the beginning of the shift and communicating professionally/effectively with team members and supervisors throughout shift. Maintaining current knowledge of all areas of responsibility. Providing support throughout the dining units as needed. Assisting with training and guidance for new and existing staff including student staff.
• Adhering to University policies regarding time and attendance, training, and compliance. Completing and maintaining required food safety training, including Texas Food Handler Safety. Adhering to UHD cash handling guidelines. Completing paperwork related to cashier operation, including transfer of funds reports, closing reports, cash reconciliation sheets, and deposit envelopes. Other duties as assigned.

Required Qualifications:

• Experience working and preparing food in a restaurant, commercial, or institutional facility.
• Experience with operating standard kitchen equipment.
• Ability to complete and maintain Food Safety Training required by University Housing and Dining.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

• One year or more of experience working and preparing food in a restaurant, commercial, or institutional facility using commercial kitchen equipment.
• One year or more of experience as a cashier in a food service operation utilizing point-of-sale (POS) systems.
• Customer service experience in a high-volume food service operation.
• Ability to multi-task and work with little supervision.

Salary Range: $37,440 + depending on qualifications. See general notes section for shift differential information.