Concierge

Job Description

Job Description

We are seeking a dynamic, driven individual to join our team at Timbers Kiawah. The concierge is responsible for assisting residence club owners and visitors with concierge bookings including dining, activity, chef services, transportation, etc.  Assist with arrivals and departures, including groceries, folios, welcoming and property knowledge.  Assist guests courteously and professionally while exceeding the resort's high standards.   

Essential Functions: 

• Role model exemplary customer service, and ensure the team provides fast, friendly, and accurate service.  
• Performs as central information agent for the resort.  
• Identifies owner/guest needs and provides information regarding policies, services and amenities.  
• Operates the resort telephone system as trained to resort standards. 
• Posts charges and payments to owner/guest and house accounts. 
• Prepares current or next day arrival lists, packets and amenities. 
• Inventories and replenishes any required supplies. 
• Fulfills owner/guest requests as needed. 
• Schedules and confirms restaurant, recreational of other bookings as requested. 
• Schedules and coordinates area transportation to and from local attractions. 
• Assists with loading/unloading of luggage and personal items when needed. 
• Coordinates amenities based off the next day arrivals. 
• Use and maintain accurate and current information in concierge system. 
• Establish and executes traces and conduct pre-arrival reaching out within established time period. 
• Assist with cleanliness of work area, ensuring that it is safe for foot traffic. 
• Facilitate sending of owner/guest packages with correct address and method of payment.  
• Observe safety precautions required to protect resort and owner/guest property. 
• Shows courteous and cooperative behavior when interacting with the public and staff; acts in a harmonious and effective workplace environment.  
• Performs all duties and tasks assigned by management. 
• Promptly handle customer issues by doing what is right for the customer, remain calm, listen to problems in a sympathetic manner, show concern, and never argue with the customer.  
• Measure customer satisfaction and execute a plan to improve both satisfaction and loyalty.  
• Excellent communication skills to connect effectively with owners and coworkers. 
• Available 30-40hrs per week; able to work flexible hours as necessary to operate effectively, including weekends and opening or closing shifts as needed. 

Education and Experience:  

• High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience. 

Required Knowledge of:   

• Principles, practices and techniques of the hospitality industry. 
• Kiawah, Charleston, and the surrounding area. 
• Computer software applications in work processing, spreadsheets and resort information systems.  
• Policies and procedures of the department. 
• Customer service principles and practices. 
• Proper business English, including spelling, grammar and punctuation. 
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone. 
• Area amenities, activities and events. 

Required Skill in:   

• Focusing on quests and provision of quality customer service. 
• Making accurate arithmetic calculations. 
• Reading, understanding and following front office policies and procedures. 
• Organizing your own work, setting priorities and meeting critical deadlines.

Pay: $20.00 per hour

Supplemental pay types:

• Tips (Additional $5-8 per hour)

Our Company:

Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property:

At Timbers Kiawah, you are not just near the beach. You’re at the beach. Our staff guide guests to enjoy the destination, rich in natural landscapes and stunning barrier island beauty while preserving the environment we are fortunate to reside in. Our team members reflect the highest level of Lowcountry hospitality with anticipatory service in an unparalleled setting.

Our Core Values:

We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing. Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Our company (“Company”) fully subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status, genetic information, disability, or any other basis prohibited by federal, state or local law. 

In compliance with the Americans with Disabilities Act (ADA) and applicable federal, state and/or local laws, it is our policy to provide reasonable accommodation upon request during the application process to applicants in order that they may be given a full and fair opportunity to be considered for employment. As an Equal Opportunity Employer, we intend to comply fully with applicable federal, state and/or local employment laws and the information requested on this application will only be used for purposes consistent with those laws. To the extent required by applicable law, The Company maintains a drug- free workplace.