Night Auditor - The White House Hotel

Night Auditor

The Night Auditor is responsible for overseeing the front desk operations during overnight shifts. This role involves auditing the day's transactions, ensuring all financial records are accurate, handling guest check-ins and check-outs, and addressing any guest concerns or requests. The Night Auditor ensures that the hotel runs smoothly during the night shift and prepares the property for the following day.

Key Responsibilities:

• Night Audit and Financial Reconciliation: Review and reconcile daily transactions, including guest charges, payments, and adjustments. Ensure that all charges are posted correctly to guest accounts, including room charges, taxes, and additional services. Verify and balance the cash drawer and prepare daily financial reports, including revenue and occupancy statistics. Process and complete the night audit in the property management system (PMS), ensuring accuracy and proper documentation. Identify and correct any discrepancies in guest accounts or financial records. Ensure all transactions are properly closed out at the end of the shift, maintaining accuracy and compliance with hotel policies.
• Guest Check-in and Check-out: Greet guests arriving during the night shift, providing a warm and professional check-in experience. Handle late check-ins and check-outs, ensuring guest information is entered correctly into the PMS. Provide guests with information regarding hotel amenities, services, and emergency procedures. Address any guest requests or concerns promptly and professionally during the night shift. Ensure guests are provided with accurate folios (itemized statements) at check-out.
• Guest Service and Communication: Respond to guest inquiries and concerns in a professional and friendly manner. Handle phone calls and walk-in guests, providing information and assistance as needed. Resolve any issues or complaints that arise during the night shift, ensuring guest satisfaction. Communicate important information to other departments (e.g., housekeeping, maintenance) regarding guest needs or requests.
• Security and Safety: Monitor the hotel's security system to ensure the safety and security of guests and the property during overnight hours. Perform regular walk-throughs of hotel facilities to check for any safety hazards or maintenance issues. Follow emergency procedures in the event of a crisis, such as fire alarms, medical emergencies, or guest disturbances. Ensure the front desk area is secure, and properly manage keys and guest information.
• Administrative and Reporting Duties: Prepare and distribute reports for management, including revenue reports, guest check-in/check-out statistics, and any issues or incidents that occurred during the night shift. Maintain accurate guest records and ensure that any special requests or comments are documented properly. Review the hotel's occupancy for the following day and assist with reservations, cancellations, and updates. Prepare the hotel for the morning shift, ensuring that all areas are ready for the next day's operations.
• Additional Duties: Assist with light housekeeping duties, such as stocking the front desk or ensuring the lobby is clean and organized. Support the night team with any other tasks as needed, such as assisting in guest services or handling administrative tasks. Participate in the training and development of other night staff or front desk personnel, as needed.

Requirements:

Qualifications:

• High school diploma or equivalent (required).
• Associate's or Bachelor's degree in Hospitality, Business, or a related field (preferred).

Experience:

• Previous experience in a hotel front desk or guest services role (required).
• Experience with property management systems (PMS) and basic financial reconciliation (preferred).
• Experience with cash handling, auditing, and report preparation.

Skills:

• Strong attention to detail, especially when reviewing financial records and guest accounts.
• Excellent communication and customer service skills to handle guest interactions, especially during overnight hours.
• Ability to work independently and handle multiple tasks efficiently.
• Proficient in basic math and accounting procedures.
• Ability to resolve issues and make decisions independently during overnight shifts.
• Strong organizational skills and ability to prioritize tasks.

Physical Requirements:

• Ability to stand or sit for extended periods during the night shift.
• Ability to lift and carry up to 25 pounds (e.g., supplies, guest luggage, etc.).
• Ability to work overnight shifts, including weekends and holidays.

Work Environment:

• Shifts are overnight, with hours often running from late evening to early morning.
• The position may involve working alone during overnight hours or with minimal supervision.

Compensation:

• Competitive hourly wage, with potential for shift differentials for overnight hours.
• Possible benefits package, including health insurance, paid time off, and other employee perks.

The Night Auditor plays an essential role in ensuring the financial integrity of the hotel and delivering outstanding customer service during overnight hours. Successful candidates should have strong attention to detail, excellent problem-solving skills, and the ability to manage multiple tasks in a quiet yet critical time for hotel operations.