IP Transfer Team Supervisor (LVN)

Position Summary:

Reporting to the Manager, Transfer Team, the Supervisor is responsible for the overall management and oversight of the Transfer Team, ensuring effective coordination of post-stabilization admissions, patient transfers, diversions, higher level of care transitions, and unstable inpatient cases. This role provides direct leadership for the daily operations of the Transfer Team, supporting both the West Hills-based team and remote staff.

The Supervisor is accountable for developing and implementing post-stabilization and transfer-planning training programs, as well as quality review processes that promote high-quality outcomes while ensuring appropriate utilization of resources in alignment with members' benefit plans and contracted services.

In collaboration with the broader Medical Management Team, the Supervisor, Transfer Team, plays a key role in advancing Regal Medical Group's clinical quality, financial performance, and patient satisfaction goals.

Essential Duties and Responsibilities include the following:

1. Identifies and develops inpatient case management policies and procedures.
2. Assists in overseeing compliance and consistency of the program that meets RMG and regulatory standards.
3. Develops and implements training plans for new and existing staff.
4. Acts as a resource for clinical staff for case review and discharge planning.
5. Develops, monitors, and analyzes reports and identifies trends to develop programs and processes that improve program outcomes.
6. Participates in developing and coordinating strategies across the continuum of care for ensuring the delivery of care in the most cost effective setting.
7. Works with the Medical Director's on a daily basis to review post stabilization request hospitalizations with inpatient staff for level of care and discharge planning, including review of face sheets and assuming a nurse leadership role. Will assist with cases in need of complex transfer.
8. Maintains daily and on call schedule.
9. Motivates and leads the Transfer Team staff.
10. Develops annual department goals and objectives focused on improving patient outcomes and department efficiency.
11. Acts as a role model for staff appropriate case manager and customer service behaviors.
12. Works collaboratively with the entire Medical Management team to ensure compliance with regulatory and health plan requirements.
13. Participates in "on call" process as needed for training and monitoring of nurses.
14. Required Administrative Call as scheduled. As the Administrator on-call provides oversight and leadership for the on-call staff.
15. Develop working relationships with hospital case management departments to facilitate timely reviews.
16. Oversees "triage" of patients to the appropriate level of care and facility, and acts as a resource to other concurrent review nurses in the transfer process.
17. Works closely with other departments (claims, finance, high risk, TOC) as needed.
18. Anticipate our customer needs: Understand the wants and needs of customers, listen for cues and identify how to respond and what level of intervention they need.
19. Survey the customer's environment and take appropriate action.
20. Refrains from discussing personal business in front of the customer or speak a foreign language different from the customer's language.
21. Greets patients, family members, and visitors, physicians in a positive manner by introducing self, speaking clearly and with confidence.
22. Returns phone calls to customers and follows up with requests.
23. Keeps patient/family member or other customer informed and requests if further assistance is needed.
24. Assists others and supports the team.
25. Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.
26. Demonstrates honesty and integrity in everyday activities.
27. Protects privacy for both patients and employees; ensures information sensitive papers, charts, and reports are not in view of the public.
28. Recognizes when an error has been made and immediately reports to appropriate manager.
29. Participates in "service recovery" through follow-up with an upset customer, gathering information, and demonstrates empathy.
30. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families. Functions as liaison between administration, patients, physicians, and other healthcare providers.
31. Interacts professionally with patient/family/providers and involve patient/family/providers as appropriate.
32. Communicates appropriately and clearly to management, co-workers, and physicians.
33. Communicates using age appropriate language.
34. Understands and applies principles of adult learning methods as they relate to health care educational needs.
35. Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs.
36. Maintains quality monitors as determined by the Utilization Management and Quality Management Committees and RMG Management.
37. Responsible for orientation, instruction/training of new personnel.
38. Pursues additional education (in-services, seminars, self study, formal education programs) to advance nursing skills and knowledge.
39. Documents appropriately pertinent information completely, in the in the auth system according to nursing standards and policies.
40. Participates in the efficient, effective, and responsible use of resources such as supplies and
41. All other duties as assigned by management.

Organizational Responsibilities :

1. Proactively support and practice company mission, vision and values.
2. Follow Employee Handbook guidelines and company policies and procedures.
3. Follow established departmental dress code.
4. Appropriately and accurately maintain time keeping records.
5. Adhere to attendance policy and time off requests.
6. Follow safety policies and procedures.
7. Be flexible and adaptable and courteous and promote professionalism.
8. Communicate verbally and in writing through appropriate channels.
9. Maintain confidentiality at all times in compliance with company policy and HIPAA requirements.
10. Employee has completed all required annual Compliance training and signed attestation form is attached for each module.

The pay range for this position at commencement of employment is expected to be between $110,000 and $116,000 year]; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.


The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.


Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare & Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.

Full Time Position Benefits:

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.

Health and Wellness:

• Employer-paid comprehensive medical, pharmacy, and dental for employees
• Vision insurance
• Zero co-payments for employed physician office visits
• Flexible Spending Account (FSA)
• Employer-Paid Life Insurance
• Employee Assistance Program (EAP)
• Behavioral Health Services

Savings and Retirement:

• 401k Retirement Savings Plan
• Income Protection Insurance

Other Benefits:

• Vacation Time
• Company celebrations
• Employee Assistance Program
• Employee Referral Bonus
• Tuition Reimbursement
• License Renewal CEU Cost Reimbursement Program
• Business-casual working environment
• Sick days
• Paid holidays
• Mileage

Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.

Education and/or Experience:

1. Previous management experience necessary.
2. High level knowledge of Concurrent Review/Case Management processes and principles
3. Prior experience in MSO environment preferred.
4. Ability to work with all levels of management.
5. Must have excellent communications skills both verbally and written.
6. Must have excellent organizational skills.
7. Prior experience with project development and implementation preferred.
8. Required to travel for new client implementation.
9. Must have demonstrated knowledge of MS Office environment, and EZ Cap
10. Requires current CA driver's license and car insurance
11. Requires California LVN license.