Pharmacy Technician - Payless Discount Store

Job Description

Job Description

Where community meets care. Where your work truly matters.

At Balls Foods and our Payless Discount Store, we believe pharmacy care is more than prescriptions-it's about people, trust, and showing up for your community every day.

We're looking for a dedicated Pharmacy Technician who thrives in a fast-paced retail environment and takes pride in delivering accurate, efficient service while creating a welcoming experience for every patient.

Key Responsibilities:

• Prescription Processing & Technical Support: Responsible for accurately supporting the preparation and processing of prescriptions, including data entry, medication preparation, labeling, and insurance claim coordination, while ensuring compliance with all pharmacy regulations and safety standards.
• Customer Service & Patient Support: Provides exceptional customer service by assisting patients with prescription pick-up, answering non-clinical questions, managing transactions, and ensuring a positive, respectful, and confidential experience for every customer.
• Pharmacy Operations & Inventory Coordination: Supports daily pharmacy operations by maintaining inventory, stocking medications, monitoring for outdated products, and ensuring the department remains organized, clean, and fully functional.
• Compliance, Communication & Team Collaboration: Works collaboratively with pharmacists and team members to ensure adherence to company policies, Kansas state regulations, HIPAA standards, and safety procedures, while escalating clinical questions appropriately.

Essential Job Duties:

• Answering telephone and handling questions that do not require a pharmacist's expertise
• Receiving written prescriptions or telephoned refill requests
• Gathering information to prepare prescriptions (name, DOB, address, phone, allergies, insurance info)
• Entering data into the computer for filling prescriptions
• Helping pharmacists prepare prescriptions by counting or pouring medications correctly,
• labeling containers, and pricing prescriptions
• Keeping pharmacy department supplies well stocked and ordered
• Placing completed prescriptions in pick-up area
• Ordering, receiving, and stocking the shelves with medications when they arrive from suppliers
• Preparing insurance claims and verifying payments
• Helping patients find OTC medications, but not recommending OTC products
• Ringing purchases in cash register and recording prescriptions in electronic signature log
• Performing housekeeping duties within the pharmacy (vacuum weekly, empty trash when needed, etc.)
• Checking shelves routinely for outdated medications
• Processing outdated medications and preparing them for return to supplier
• Requesting the pharmacist to counsel the patient when picking up a new prescription
• Being courteous and friendly to all customers
• Answering only non-judgmental questions and referring the patient to the pharmacist concerning all other question and concerns that require clinical expertise
• Making announcements over the PA about any promotions in the pharmacy

Other Duties and Responsibilities:

• Other duties as assigned

Competencies for Success:

• Job & Technical Expertise : Demonstrate depth of knowledge and skill in a technical or functional area.
• Customer Service & Retention: Demonstrate concern for satisfying external and/or internal customers.
• Communication & Interpersonal Skills: Develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
• Teamwork & Collaboration: Demonstrate the ability to work effectively with others to achieve a common goal: Build relationships, share responsibility, resolve conflict, and respect diversity.

Minimum Qualifications:

• Required: Active Pharmacy Technician registration/license in good standing with the Kansas Board of Pharmacy
• Required: Ability to work consistently at an assigned store location
• Required: Weekend availability
• Preferred: Previous retail pharmacy experience