Universal Member Support Specialist, Credit Union

Universal Member Support Specialist

USC Credit Union is seeking a Universal Member Support Specialist to join its Member Experience team. Reporting directly to the Chief Experience Officer, this role provides on-site operational and staffing support across branch locations while helping deliver an exceptional member experience. The position combines teller operations, member service support, branch leadership assistance, training, and operational oversight to ensure smooth and compliant branch operations.

Responsibilities include, but are not limited to:

• Provide on-site coverage to maintain staffing continuity, including teller support, member service functions, and branch leadership or assistant manager duties as needed.
• Maintain flexibility to work across various shifts and branch locations based on operational demands.
• Conduct branch visits to ensure compliance with credit union policies, procedures, and internal controls.
• Perform audits of cash drawers, vaults, negotiable instruments, and member documentation.
• Observe employee performance and service delivery, providing real-time coaching and guidance to improve member engagement and operational effectiveness.
• Support additional operational departments, including Digital Experience, Account Services/EFT, and Contact Center operations, when needed.
• Report audit findings, compliance concerns, operational issues, and service gaps to Retail Management and department leaders for follow-up.
• Foster a workplace culture aligned with the USC Code of Ethics, where employees feel valued and empowered to contribute.

The ideal candidate will:

• Have a bachelor's degree in a related field.
• Have 35 years of experience in customer service, sales, retail banking, or a financial institution.
• Have extensive knowledge of consumer lending products and services.
• Be familiar with financial regulations, including the Bank Secrecy Act, Regulation E, and the Gramm-Leach-Bliley Act.
• Have strong interpersonal, written, and verbal communication skills.
• Be able to work independently and collaboratively in a team environment.
• Have proven multitasking and relationship-building abilities in a sales or service environment.
• Have experience with office management tools such as Google Workspace, Slack, and Microsoft Excel.
• Have strong leadership, organizational, and operational skills.
• Have knowledge of credit union service standards, loan operations, and applicable local, state, and federal regulations.

Compensation:

The hourly rate range for this position is $25.00 - $32.00, depending on qualifications and experience. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal equity, and external market considerations.

Why USC Credit Union is a Great Place to Work

• Medical, Dental, Vision options through USC Network
• Dependent Care and Health Care Flexible Spending Accounts (FSAs)
• Retirement with up to 10% employer contributions
• Tuition reimbursement
• Paid Time Off (PTO) includes vacation accrual based on hire date and years of benefits-eligible service
• Life and voluntary insurance benefits
• WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents
• Other generous perks and discounts

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources.

University of Southern California (USC)