Information Technology Support Specialist

The IT Support Specialist will provide technical support to end-users via telephone, in person, and through an IT Support ticketing system. This role is the first level support for internal customer support and technical issues. Answer phone calls and emails and enter or update IT Support tickets from end users requiring technical support Ensure all issues, actions taken, and resolutions are thoroughly documented in the IT Support ticketing system Monitor IT Support ticketing system and quickly and effectively respond to and work new issues Evaluate the urgency of and prioritize IT Support issues effectively Provide exceptional customer service to end users while resolving their IT issues Configure and troubleshoot workstations, printers, software, and hardware Assist with onboarding of new users and configuration of new sites’ equipment Be proactive and find and resolve IT issues that may have not yet been reported Know when to escalation issues to the IT Support Supervisor or higher-level support Work directly with network and telephone vendors for troubleshooting Perform other duties as requested by the supervisor or director Requirement Two (2) years technical experience in a fast paced IT environment preferred #J-18808-Ljbffr